Customer Service Representative - Markham, Canada - Industrial and Commercial Bank of China (Canada)

Industrial and Commercial Bank of China (Canada)
Industrial and Commercial Bank of China (Canada)
Verified Company
Markham, Canada

2 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Part time
Description

Position Responsibilities:

  • Provide quality customer service to new and existing clients
  • Complete customer transactions in a courteous, accurate and timely manner
  • Process counter transactions in a manner that meets customer expectations
  • Identify sales opportunities and make referrals to the sales team for followup and closure so as to meet business goals set by the Branch
  • Provide administrative support to Personal Banking Representatives and the Operations Officer

Qualifications:

  • Be fluent in English and Mandarin or Cantonese
  • Accuracy and attention to details
  • Proven customer service, sales, cash handling experience or equivalent
  • College Diploma or higher level of education achievement in relevant fields in Finance, Economics, Accounting, or Business Administration
  • Demonstrated interpersonal, communication and analytic skills
  • Proficiency with computers and software tools, the ability to quickly adopt our internal systems and software packages
  • At least one year work experience.

Job Types:
Part-time, Permanent


Benefits:


  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Tuition reimbursement
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Application question(s):

  • Are you able to deliver services in both English and Mandarin with work proficiency?

Education:


  • Secondary School (preferred)

Experience:

- customer service or cashier: 1 year (preferred)


Work Location:
In person
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