Account Coordinator - Oakville, Canada - Impact XM

Impact XM

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Account Coordinator
Impact XM develops solutions for virtual and live events. We are looking for an
Account Coordinator to join our team.

As an Account Coordinator, participates in supporting the oversight and management of client accounts and projects on behalf of the Company.

An Account Coordinator takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

RESPONSIBILITIES:

Be fully informed regarding client and project status. Be prepared to independently answer questions from a variety of clients and Company departments
Oversight of project management to ensure the utmost accuracy and timely delivery of assigned tasks
Research, review and disseminate convention prospectus and related information
Support day to day management of assigned accounts
Attend and monitor planning meetings to assist management in creation of communication plans
Manage information disbursement to drive projects through Impact XM's Project Management systems, including maintaining Work Orders, Creative Briefs and Call Reports, and communicating information to all departments in an effective manner
Manage and execute client and vendor communications across a wide array of solutions and projects
Liaise and communicate with multiple internal and external stakeholders to ensure timely delivery of projects and solutions
Exhibit proficiency in Microsoft Word, Excel and PowerPoint programs in order to prepare client correspondence, proposals and presentations
Prepare written documentation to client base
Assemble sales presentations, prepare proposals, gather supporting documentation and create PowerPoint presentations
Arrange travel plans for team members across clients and projects
Keep organized job files
Prepare billing for job invoices that conform to Company requirements and agreements with clients
Coordinate onsite client meetings appropriately, i.e. conference room reservations, refreshments, room setup before and cleanup after, etc. to ensure seamless Client engagement

Sales / Account Management:

Participate in the sales process: observe capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
Implement and manage processes for project pitches for clients and prospects
Prepare written documentation including proposals, quotations and letters
Maintain accurate and complete client and project files
Provide administrative support throughout the project life cycle, from concept development through delivery and final billing
Support all account related needs including, but not limited to:
Property and graphic inventories
Job process issues
Show site expectations
Quality / Expectation
Pricing / billing
Occasional travel is required

Financial Responsibility / Management:

Participate in updating team forecasting and budgeting information in the Work Order
Create and maintain spreadsheets in Excel
Demonstrate project and meeting fiscal responsibility in booking travel and following Company guidelines
Research and recommend project budgets and timelines

Leadership

Develop individual skill set, expanding client services, sales, business and marketing expertise
Resolve problems / conflicts within team
Complete all work as assigned
Help train incoming Account team members
Develop training and transition materials as needed

REQUIREMENTS & SKILLS:

Bachelor's degree (B.A. or B.S.) from fouryear college or university; and 02 years' experience in a similar role and/or training; or equivalent combination of education and experience.
Passionate about working with people and be customercentric
Embodies flexibility, openmindedness and receptivity
Actively works out solutions, both independently and in consultation with project members and management
Identifies something valuable in being part of a team and ability to effectively collaborate
Effective communication skills are required: including the ability to prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
Exhibits the ability to multitask, and operate under severe time constraints and immovable deadlines
Good organization, detail and followup skills are required with the ability to manage and reset priorities in a rapidly changing environment
Proficient using Microsoft Office programs

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business—and has nearly 50 years in business to prove it.

From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way.

This ensures we live up to our name by making a positive impact on people's lives and our clients' business