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    Senior Account Manager - Oakville, ON, Canada - Impact XM

    Impact XM
    Impact XM Oakville, ON, Canada

    3 weeks ago

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    Description
    Regular Full-Time IXM Oakville, ON, Oakville, ON, CA 4 days ago Requisition ID: 1303
    Senior Account Manager
    Impact XM develops solutions for virtual and live events. We are looking for a Senior Account Manager who is fluent in English and French to join our team.

    A Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Impact XM clients as it relates to their Experiential Marketing portfolios.

    A Senior Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables.

    The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

    Ability and desire to coach Account Managers & Account Coordinators in areas of expertise.


    Implementation:
    Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio
    Serve as the lead Account Manager and primary point of contact with Impact XM clients contact on project deliverables as it relates to Account Management
    Engage Global Estimating when required and support estimating efforts where appropriate
    Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
    Possess mastery level operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
    Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
    Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
    Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
    Act as liaison between clients, agencies, appropriate 3 rd parties and all Impact XM departments
    Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
    Utilize IXM systems to document and communicate project details, activities, and actions


    Account Management:
    Able to manage multiple large clients (each +five-hundred thousand in annual revenue)
    Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)
    Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
    Recognize and support development of new business opportunities with existing clients
    Build and maintain relationships with the clients that we support
    Elevate new prospect opportunities to sales leadership
    Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
    Drive internal brainstorming sessions by offering ideas on project deliverables
    Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
    Clearly represent their client's needs, while guiding internal teams with their knowledge and insights of the client and the client's business throughout the project life cycle, from concept development through delivery and final billing
    Manage all account related needs including, but not limited to:
    Show site expectations
    Quality assurance
    Ability to include project documentation
    Travel approximately 30% of the time, supporting client deliverables; Exceptional time management and reporting

    Financial Responsibility / Management:
    Maintain and update project information, including financial within Impact XM systems
    Demonstrate project and meeting fiscal responsibility
    Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
    Review all invoice drafts for accuracy prior to billing
    Contribute & develop regular business review reports with Account Director & Sales Leadership
    Identify areas of personal expertise and share learnings with Global Account Management
    Train and develop individual skill set, expanding client services, business and marketing expertise
    Coach Account Managers & Account Coordinators in areas of expertise
    Complete all work and responsibilities with minimal supervision and direction
    Must be fluent in English and French
    Experience in the face-to-face experiential marketing or a creative solutions based agency
    maintain accurate and complete client and project files
    Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
    Global and digital experience are highly desired
    Bachelor's degree (B.A.

    and 2+ years' experience as an Account Manager or similar experience successfully executing projects and programs and/or training; Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.

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