Operations Clerk - Surrey, Canada - Scrubbi

Scrubbi

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ready to join a company that has successfully disrupted its industry entirely?

Well, Scrubbi is currently looking for a full time Operations Clerk to join our fast-paced team in South Surrey, BC.

Our growing customer service team is responsible for that WOW factor of what makes Scrubbi so fantastic.

This Operations Clerk role will give insight into what drives our core operations and is a unique opportunity to help us deliver awesome quality home services in cities across Canada.

We've taken the "regular" world of home services and made it memorable by bringing exceptional customer service into the mix.

We have turned the cleaning industry into something exceptional by being leaders in customer experience and innovation.

What we are looking for:

This operations clerk role is where creativity and analytics meet, and we are seeking to hire a strong operational and innovational thinker focusing on continuous improvement with an eye for quality.

We are looking for someone who is highly organized and is a customer service extraordinaire. Someone who get's excited by building relationships based on the desire to serve those who rely on you. Drive measurable impacts and want to be part of an organization that fosters innovation and creativity.

Since we're in the business of being exceptional, that means we're always looking for exceptional people to join our team.

If you're the kind of person that loves solving problems, helping people and are looking for a role where you can put your awesome conflict resolution skills to full use then we want to hear from you

Working hours:

Since we service areas nationwide, this position would be covering the East Coast and would be from 5 am to 2 pm.

What is it like to work at Scrubbi?
This isn't your typical customer service center with a cubicle maze, or a suit and tie kind of place. We have a pretty cool and casual open office environment.

We embrace all types of personalities around here - we want you to let your true self shine through in the work you do.

So, go ahead, charm us

We're an innovative bunch and provide an encouraging work environment with lots of team events, laughter and food

Responsibilities:

Cultivate relationships with clients and our existing cleaning professionals for long term connections
Communicating and resolving city specific problems
Scheduling appointments
Ensuring reliable and continuous services for our customers
The devouring of cake
Persuasive communication skills and lots of personality
Joining in with after work team events
Preparedness to conquer the ultimate (ongoing) game of Jenga
Celebrating individual, team and company successes
Representing Scrubbi loud and proud
Ping pong and foosball enthusiast
Proposing and implementing nationwide policies

Desired Skills & Experience:

Minimum one year of operations support experience
Customer service experience is a plus
Bachelor degree from a university or college is a plus
Startup experience is a plus
Field staff dispatching and scheduling experience is a plus
Excellent written and verbal skills
Ability to thrive in a rapidly changing environment
Familiarity with a CRM (Salesforce experience is a plus)

Perks:

Flexible and super awesome work environment
Making a difference we're impacting real people
Inspirational and experienced mentors
An amazing employee benefits package
Tips, tricks and a defined training plan to help show you the ropes

Sounds like a stellar opportunity, doesn't it?
If you are interested, please send us your resume and cover letter. If you possess that passion, we want to hear from you

Job Types:
Full-time, Permanent

Salary:
$18.00 per hour

Benefits: