Customer Success Specialist - Surrey, Canada - Scrubbi

Scrubbi

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ready to join a company that has successfully disrupted its industry entirely?

Well, Scrubbi is currently looking for a part time Customer Success Specialist to join our fast-paced team in South Surrey, BC.

Our growing Customer Success Team is responsible for that WOW factor of what makes Scrubbi so fantastic.

This Customer Success Specialist role will be a part of a team of CS professionals who define what it means to receive a full "Scrubbi Experience" to our customers and target audience.

We've taken the "regular" world of home services and made it memorable by bringing exceptional customer service into the mix.

We have turned the cleaning industry into something exceptional by being leaders in customer experience and innovation.

What we are looking for:

This Customer Success Specialist role is where creativity and analytics meet, and we are seeking to hire someone with strong interpersonal relationship and critical thinking skills, while continuing to focus on the delivery of high quality services and assuring Scrubbi customers have the best experience possible.

We are looking for someone who is a natural problem solver and is a customer service extraordinaire. Someone who gets excited at taking customer feedback and responding with action.

Building trust and staying close with new customers who rely on us, solving or de-escalating customer tickets, and turning good feedback into public reviews are all key parts of the Customer Success team day-to-day.

At Scrubbi the Customer Success team is evolving to include tasks like "high touch follow up" (reaching out to clients at predefined points of their customer journey), upselling, requesting online reviews, and managing Scrubbi's online reputation on review sites such as Google Business, BBB, and Yelp.

As a member of this team you would be tasked with developing and implementing practices and materials to aide the CS team in succeeding in these new goals.

Since we're in the business of being exceptional, that means we're always looking for exceptional people to join our team.

If you're the kind of person that loves solving problems, helping people, identifying and capitalizing on untapped opportunities for success, and are looking for a role where you can put your awesome conflict resolution skills to full use then we want to hear from you

What is it like to work at Scrubbi?
This isn't your typical customer service center with a cubicle maze, or a suit and tie kind of place. We have a pretty cool and casual open office environment.

We embrace all types of personalities around here - we want you to let your true self shine through in the work you do.

So, go ahead, charm us

We're an innovative bunch and provide an encouraging work environment with lots of team events, laughter and food.

Responsibilities:

Cultivate and build relationships with both our new and existing clients
Communicating with clients and resolving issues with respect to their overall client experience
Being proactive in identifying and finding solutions to potential problems before they occur
Handling CS calls and tickets that have been escalated
The devouring of cake
Ensure clients receive honest, transparent, and fair interactions with the Scrubbi CS team
Remain well versed in company policy and communicate it clearly
Ping pong and foosball enthusiast
Ensuring reliable and continuous services for our customers
Monitor Scrubbi's online customergenerated image and reputation on websites such as Google Business, BBB, Yelp, etc.
Persuasive communication skills and lots of personality
Identify opportunities to upsell clients on addon services
Renewing and extending client service packages
Preparedness to conquer the ultimate (ongoing) game of Jenga
Working closely with the Scrubbi Operations team in the matter of deliverables, personalizing a customers Scrubbi experience, and providing support where necessary
Working closely with the Scrubbi Sales team to identify opportunities to maximize revenue and client tenure
Joining in with after work team events
Celebrating individual, team and company successes
Representing Scrubbi loud and proud
Proposing and implementing nationwide policies