Manager, Revenue Planning Operations - Toronto

About Four Seasons: · Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences fo ...

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Revenue Planning Operations

The Manager, Revenue Planning Operations provides corporate support and resources to enable the implementation, adoption, and effective usage of the company's enterprise revenue planning platform for the Food & Beverage (F&B) division. The role establishes brand standards and processes to leverage optimal system usage by properties.

The role has overall project management responsibilities, liaises with internal teams and third-party vendors, manages a property taskforce, and directly supports the F&B and Finance teams at properties globally. The Manager ensures hotel teams understand, adopt, effectively and confidently use the platform by organizing structured training, communications, performance aids, and cross-functional alignment, and by offering group and individualized support.

In addition, the Manager will serve as the project manager for the global Meetings & Events Optimization initiative, a cross functional project aimed at elevating commercial effectiveness, forecasting accuracy, process consistency and systems utilization across the Meetings & Events lifecycle. The role coordinates stakeholder engagement, managing timelines and milestones, overseeing pilots, and ensuring that a rollout plan, enablement materials and adoption strategies are created. Other projects may be assigned to support revenue planning and F&B performance. 

The ideal candidate will be a self-starter, possess strong project management, analytical, and change management skills and display exceptional judgment. They will be positive, flexible, an effective team player, and always open to new challenges. A keen eye for detail and the ability to work under tight deadlines are essential.

What You'll Be Doing:

Adoption & Enablement

• Plan and manage implementation timeline and platform enhancements.
• Drive standardization and develop documentation for key processes in F&B operations and reporting so that processes are executed consistently in RevPlan.
• Build and execute engagement, training, and communication plans, with support from F&B and Finance leadership.
• Liaise with internal Technology, Innovation, and Data (TID) team and third-party vendors to enhance the platform to optimize usage and adoption by all properties, and for all segments of F&B. This includes a solution and roadmap to transition OnPrem properties to RevPlan. 
• Gather learnings from properties actively using the platform to support the implementation and adoption by others.
• Actively engage with property taskforce, ensuring they're seen as Champions for the platform, and ensuring alignment on the support model globally.
• Engage with individual stakeholders to understand their perspective, challenges, and opportunities and be able to thoughtfully respond; address property tickets and questions in a timely manner

Project Management

• Develop project plans and critical paths to guide platform enhancements and efforts to drive global adoption and usage.
• Organize cross-functional teams across Commercial, Hotel Operations, Finance and Technology; regularly engage with all stakeholders to ensure milestones are delivered on time.
• Chair calls, capture minutes, set agendas, and manage follow-up to meetings. Own timelines, risks, issues and change impacts, communicating proactively to the project steering group
• Ensure that learnings are translated into replicable processes, performance aids, and training 

Analysis & Reporting

• With relevant Operations Leadership, drive accountability and measure success.
• Conduct ongoing analysis to gather feedback from users and to identify areas of opportunity.
• Create regular updates for Steering Committees, Executive Leadership Team, and other key stakeholders on adoption and usage.

Cross Functional Coordination, Stakeholder Engagement

• Lead governance routines and alignment sessions that bring together Commercial, Operations, Finance and Technology leadership to ensure coordinated decision-making and consistent implementation.
• Incorporate Operations' perspectives, requirements, and operational impacts into planning and implementation 
• Drive clear, consistent cross-functional communication on platform updates or upgrades, and functionality changes.

What You Bring:

• Bachelor's or master's degree in a relevant field or equivalent combination of education and work-related experience.
• Qualified candidates will have 10 years of experience working in a fast-paced comparable position, supporting delivery of major strategic projects. Hospitality, revenue management and/or Meetings & Events experience a plus.
• Demonstrated expertise with the Microsoft Office Suite is essential; familiarity with IDeaS RevPlan, SAS technology, Amadeus Delphi, Service Now, and/or Power BI would be beneficial.

Annual Salary Range: $110,000 – $120,000 CAD

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.