Move Coordinator - Edmonton, Canada - SIRVA

SIRVA

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are searching for a confident, customer-focused individual to join our Move Management team.
This role is responsible for arranging moving services primarily for corporate clients whose employees are relocating within Canada.

RESPONSIBILITIES:

Act as the single point of contact for national accounts to receive, manage and monitor household goods shipment relocation orders for their transferees
Collaborate with moving agencies, drivers, third-party suppliers, and operations planners as needed to coordinate moving services
Follow pre-defined move management processes with multiple communication contact points
Record all pertinent transactions and communications in move order system, ensuring accurate and timely information is captured; populate auxiliary systems as required
Obtain quotes from third-party suppliers such as automobile carriers; review invoices for payment
Create and present cost estimates to accounts as part of the move authorization process
Handle real-time customer issues for quick resolution to minimize adverse financial impacts and logístical interruptions
Produce and maintain management reports, and administer account profiles as required

QUALIFICATIONS
Good knowledge of Canadian geography, preferably in the context of the transportation or household goods moving industry
Previous experience working with clients of corporate accounts an asset
Must be process and results oriented (i.e., time management skills); capable of simultaneously handling multiple customers, problem-solving tasks, or issues in a professional manner
Communicate clearly and concisely (written/verbal) in French and English
Work Location