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Line Service Technician - Richmond, BC, Canada - Signature Aviation plc
Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers.
An LSTroutinely operates ground service equipment and uses knowledge of the company's policies and proceduresto provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).
Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guestsCollaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.
Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towingOperate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guestsLoad and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
Create accurate records pertaining to time worked and activities and services performed
Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
Safely and accurately conduct flight line operations in accordance with established policies and procedures
Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
A valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs
Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
Ability to successfully and timely complete Signature's training programs
Ability to pass a color vision test for purposes of inspecting aviation fuel
Ability to use a computer and email, including pass computer-based training modules
Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Critical Illness, Hospital Indemnity and Accident Insurance~ Identity Theft and Legal Services
~ Training and Development
~ Employee Assistance Program (EAP) & Perks
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