Security Shift Manager - Vancouver, Canada - Parq Vancouver

Parq Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

A structured Security Shift Manager role is critical to the success of the Parq Vancouver. The primary responsibility of the Security Shift Manager is to ensure all regulations, policies, laws and procedures are enforced.
WHY WORK AT PARQ
Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

DUTIES AND RESPONSIBILITIES
The Security Shift Manager will be responsible for day-to-day supervision and direction of security personnel.

This leadership position assists with mentoring, motivating, and performance management of all team members and to monitor and maintain the highest level of customer service to ensure a safe environment for all individuals.

Responsible for the security and safety of all persons on property
Responsible for the protection of the assets of the company
Communicate regularly with the officers and supervisors, ensuring all are kept informed of casino events, accident and incident reports, exclusions, violations and other security related activities, etc.
Maintains the highest level of discretion and confidentiality for the Security Department and broader management related issues
Conduct self always in a manner that reflects positively on the property and encourages others to do the same
Assists security staff with all daytoday security related operations and functions in the casino
Liaise with other department Supervisors and Managers on day to day interdepartment functions and casino operations
Monitors the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and ensure Human Resource guidelines are met
Knowledgeable of all marketing initiatives both internal and external as they relate to parq Vancouver
Responsible for supervising, documenting and coaching all Team Members under direct supervision to ensure they are adhering to the company customer service standards
In coordination with the Security Manager, develops and executes company policies and procedures to efficiently meet operational needs
Oversees and ensures regulatory compliance with regards to storage, destruction and issuance of secure inventory (cards, dice and gaming supplies)
Maintain compliance with Access Control policies for all associates, ensuring Master Access List is up to date, and investigating any discrepancies
Review monthly Key Control Audit and maintain accurate key log
Create and administer biannual development plans for all Security Officers
Review payroll software and adjust officer punches to ensure accurate data is recorded
Review and update master schedule to reflect changes of business needs
Create officer deployment for the day to day operations of the department ensuring operational needs and officer breaks are met
Administration and liaise duties as directed

QUALIFICATIONS AND EXPERIENCE

Minimum of 2 years supervisory experience in a casino security environment or equivalent security experience
High school education or equivalent combination of experience and education.
Education in related field of study including law enforcement would be a definite asset
Training in use of force and tactical communication
Strong leadership qualities with the ability for conflict resolution, effective decision making, and directing staff diplomatically
Demonstrated experience intervening and deescalating conflict situations with nonviolent tactics
Ability to remain professional and perform duties under stressful conditions
Must have good verbal and written communication skills
Previous experience in report writing and incident investigation skills
Knowledge of Casino, Food & Beverage and Hospitality Operations an asset

CERTIFICATES AND/OR LICENSES REQUIREMENTS

Ability to obtain a valid GPEB registration
Ability to complete all BCLC required trainings
Ability to obtain Serving it Right Certification
Valid BST Certificate and Security License required
Current OFA certification an asset
Gaming Security Officer Training Certificate required within 90 days of employment

**PHYSICAL RE