Computer Services Off 3 - Nova Scotia, Canada - The Government of Nova Scotia

Description

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Computer Services Off 3 (Business Analyst/Change Coordinator)

Competition: #42411

Salary: $2, $3,231.58 Bi-Weekly / $69, $84,021.08 Annually (PR 14)

Position Type: Full-Time Permanent (35 hours a week)

Benefits : Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Department: Cyber Security and Digital Solutions

Union Status: NSGEU-NSPG

Closing Date: June 06, 2024 @ 11:59PM Atlantic Time

About the Department of Cyber Security & Digital Solutions

At Cyber Security and Digital Solutions we are putting people first. We are called a " digital " service for a reason – because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples' lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working . Working at the CSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

At the CSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging

The people who use government programs and services come from all walks of life. It is important that the CSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

About Our Opportunity

Reporting to the Manager, Service Navigation, as the Business Analyst/Change Coordinator you'll perform complex analytical and technical work in the areas of business process assessment, modification and planning for departmental program/business units in addressing fundamental business problems having both long term and short-term effects. This requires taking a leadership role in defining solutions and assisting with the implementation of strategic business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals.

You'll provide leadership in the analysis of business processes and information systems as business requirements change to ensure effective business process and service delivery. You will also act as a liaison between and cross IT organization teams to ensure infrastructure services meet defined technology solutions and business needs, while supporting existing technology standards and helping to establish new ones. This position also provides support to the Change Management Team in the coordination and management of the change management process.

Primary Accountabilities

• Conduct and document analysis for diverse, short, and long-term projects and enhancements related to the Department's business and strategic goals. This includes assessment of the current situation and business requirements, development of solution recommendations, opportunity evaluation, development of business cases and cost analysis. Solutions may be business, process, technology and/or service oriented.
• Plan, facilitate and lead workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
• Lead and complete the preparation and documentation of business requirements, business process definitions, workflow processes and data models, system specifications, and implementation plans.
• Ensure effective communication where agreement or cooperation is required or where there are barriers to understanding.
• Chair stakeholder and team meetings, coach, and mentor team members, and monitor tasks and quality of work. Delegate and coordinate work with other teams across departments.
• Determine and manage client expectations.
• Maintain current awareness and knowledge of new software, best practices, standards, and methodologies.

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• Provide support and coordination to the Change Management process.
• Assist Change Management in reporting, change schedules and CAB meetings, when required
• Ensure smooth operation of Change Management - Analyze Change Records to determine any trends/problems/improvements.
• Review the change record, and confirm the change record category, in collaboration with the Change Initiator
• Ensure the change record is complete.
• Review the change record for conflicts in the schedule of change.
• Ensure all assessors have been included in the assessment process.
• Coordinate with assessors and ensure all assessments are completed in time for CAB Meeting or approval.
• Monitor the progress of change records through to approval.
• Perform other duties as assigned by the Manager.

Qualifications and Experience

To be successful in this role, you will have a bachelor's degree in Computer Science plus a minimum of 3 years' experience or graduation from a recognized Information Technology program plus 3 years and 6 months of experience (or the equivalent combination of training and experience).

This position requires skills in standard ITIL change management and business analysis processes and methodologies as well as creating and maintaining documentation. The ability to weigh alternatives, use judgment and make decisions. Experience with team consensus building and conducting and presenting meetings and workshops. Excellent communication (both verbal and written) and interpersonal skills are required as well as demonstrated ability to interact effectively with clients, staff, peers, and management. The ideal candidate will be flexible and adaptable to ever changing priorities.

Candidates with an advanced competency in MS Project, MS Excel, MS Word, MS Outlook and MS PowerPoint are preferred. Knowledge of Information Technology Infrastructure Library (ITIL) would be considered an asset.

We will assess the above qualifications and competencies using one or more of the following tools: Written examination, standardized test, oral presentation, interview (s) and reference check.

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You will also have knowledge and understanding of the following:

• Standard business analysis processes and methodologies and knowledge of ITIL processes and standards to implement use and apply these.
• Government of Nova Scotia (or equivalent) business standards and processes.
• Established IT strategies, policies and procedures of the Government of Nova Scotia to link these with customer requirements.
• Office automation software such as Word, Excel, PowerPoint, email and collaboration software to write business cases, create reports and spreadsheets.
• Ability to solve problems, make decisions and/or recommendations
• Analytical skills to convert business requirements into business cases.
• Ability to interview, facilitate working groups and develop strong relationships.
• Knowledge and experience with change management.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Working Conditions

Overtime hours may be required based on business needs.

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
• Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
• Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
• Support in Times of Need: Receive short- and long-term disability assistance when required.
• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province.
• Growth & Development: Open doors to professional growth within the department and beyond. Explore diverse career paths in specialized areas such as digital service design, cybersecurity, enterprise risk, digital platform services, and mission IT.
• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs.
• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact.

Join the Department of Cyber Security & Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government.

Pay Grade: PR 14

Salary Range: $2, $3,231.58 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to