Irca Analyst - Kitchener, Canada - Definity

Definity

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IRCA Analyst:

Job

ID :
6122

Category :
Commercial Insurance

Brand :
Economical

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Kitchener, Canada

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Economical is part of Definity, which includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry.

We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leader's partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

Deliver superior customer service when assisting Brokers with inquiries pertaining to products and pricing, billing and payments
Educate and provide guidance to incoming Broker calls on system navigation and workflow advice
Communicate rationale relative to potential changes to risk selection, products and guidelines as well as premium dislocation
Prepare and distribute coveragebased premium quotations and proposals to producers during a transition period
Effectively collaborate towards best business decision with both our broker partners and our business units within Economical (i.e. Business Development, Customer Accounts, Regional Underwriting)
Assist brokers with inquiries pertaining to products and pricing
Handle incoming broker inquiries and requests for systems support and workflow advice
Upon acknowledgment that an inquiry requires further escalation, the Analyst would document and refer to the appropriate Escalation team
Determines whether to write/accept a particular risk and the appropriate pricing, coverage and contract provisions
Orders and reviews third party reports (credit reports, MVR) and data for inclusion with submission, where necessary

What do you bring to the role?

1 years of Commercial Underwriting experience
CIP designation, or a commitment to completing the CIP is required
Strong customer service, verbal and written communication skills
Strong analytical, organizational and negation skills Service focused with a positive helpful attitude
Excellent communication and people skills. Strong listener with the ability to anticipate and understand the customer's needs. Successfully maneuvers difficult conversations with ease while exercising empathy, patience, professionalism and the use of positive language.
Excellent degree of knowledge of Economical's IRCA insurance product and coverages. Full understanding of Economical's IRCA product manuals.
A sound working knowledge of Guidewire.
Goal oriented focus, persuasion skills, ability to communicate effectively under pressure
Demonstrates accountability to provide resolution.

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

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