Jobs

    Customer Service Agent - Terrace, Canada - Jazz Aviation LP

    Jazz Aviation LP
    Jazz Aviation LP Terrace, Canada

    Found in: beBee S2 CA - 2 weeks ago

    Default job background
    Part time
    Description

    Jazz was voted one of Canada's Best Diversity Employers and one of Canada's Top Employers for Young People in 2023

    As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging, via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be a fast paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority

    Join our team and you and your immediate family members will enjoy perks such as: special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. Transfer to any of our other Canadian locations when we have open positions, or take a management career path

    Our Customer Service Agent, explains why she is passionate about her work:

    "Meet Kamaljeet, Customer Service Agent "

    Purpose of Position:

    To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

    Key Responsibilities:

    • Using an airline computerized system:
      • Make reservations and assessing fares;
      • Ticketing and complete daily sales reports;
      • Passenger check-in;
      • Check, weigh the baggage, calculate any excess baggage charges and process payment.
    • Make general passenger announcements.
    • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
    • Provide outstanding customer service answering general inquiries at the airport.
    • Assist passengers requiring special handling.
    • Handle and resolve customer complaints.
    • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
    • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
    • Other related duties as assigned.

    Depending on the base, other duties may include:

    • Cargo processing.
    • Handle missing baggage and damaged baggage claims.
    • Jet-way operation.
    • Conduct radio communications with aircraft and record flight information.

    Qualifications:

    • High school diploma or equivalent.
    • Previous airline experience or post-secondary courses in travel and tourism are definite assets.
    • Minimum one (1) year of customer service experience.
    • General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
    • Demonstrated judgment and problem-solving ability and effective decision-making skills.
    • Excellent interpersonal, verbal and written communications skills.
    • Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
    • If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
    • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
    • English language required.
    • French language is considered an asset*

    *Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

    We strive to hire candidates with diverse abilities. We want to ensure that you are prepared for success and therefore request that you please let us know at if you require an accommodation during the recruitment process.

    Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.


  • Jazz Airline

    Customer Service Agent

    Found in: beBee S2 CA - 3 weeks ago


    Jazz Airline Terrace, Canada Part time

    Job Description - Customer Service Agent (PT) (YXT The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as needed bas ...

  • Dexterra Group

    Guest Services Agent-Crossroads

    Found in: Talent CA C2 - 6 days ago


    Dexterra Group Terrace, Canada Full time

    Job Description · WHAT'S THE JOB? · Based in a world class Horizon North camp facility, the regular shift for this position is 20 days on and 10 days off, with 10-hour workdays. Transportation will be provided to site from designated pickup points. · The Guest Services Agent g ...

  • Executive Flight Centre Group Ltd

    Aviation, Airports, Operations Manager

    Found in: Adzuna CA C2 - 3 weeks ago


    Executive Flight Centre Group Ltd Terrace, Canada TEMPORARY

    Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs o ...

  • AGI Canadian Company

    Passenger Service Supervisor

    Found in: Talent CA C2 - 1 day ago


    AGI Canadian Company Terrace, Canada Part time

    Job Responsibilities:Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concernsManage passenger service agent manpower to ensure adequate staffing on your shiftServe as point per ...