Clinical Applications Specialist - Mississauga, Canada - ErinoakKids Centre for Treatment and Development

ErinoakKids Centre for Treatment and Development

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Clinical Applications Specialist

Permanent Full Time

Mississauga Site

Work Arrangement: 2 days' onsite / 3 days' remote

Position Summary:

ErinoakKids is currently seeking a talented and dynamic individual to fill the role of Clinical Applications Specialist of clinical Meditech modules, working at our Mississauga location.

Reporting to the Supervisor, Information Systems, this position will be the primary contact for service issues related to specific Meditech Expanse clinical modules including Ambulatory Clinical, Imaging & Document Management, Order Management and Patient Care System.

Key Responsibilities:

Serves as a primary contact for service issues related to Meditech's clinical modules;
Using first level problem solving techniques to analyze and troubleshoot end user issues/problems related to the Health Care Information System (HCIS); create and monitor the Help Desk tickets to resolve requests and provide timely follow up with customers;
Supports daytoday operation of clinical modules such as testing new functionality and designing new processes based on need, supporting end user questions, maintaining dictionaries with previous knowledge of health care systems, processes and family/client needs;
Completes relevant testing and training required for Meditech Expanse Priority Pack updates, as well as goLIVE support;
Supports the Information Management Process Improvement Committee change process by updating any required Meditech Expanse dictionaries from approved change requests to ensure a consistent approach is followed
Participates in organizational projects when required to provide expertise on Meditech Expanse functionality;
Supports training of Meditech Expanse for newly hired employees and coordinates access set up for new employees, as required;
Prepares documentation for new and existing departmental system processes;
Provides ongoing education to staff when updates to the system occur;
Interacts with our external service providers and provides ongoing support to staff to facilitate timely resolution of all Meditech Expanse issues;
Participates in interdepartmental meetings;
Collaborate with, train and support clinical Super Users.

Qualifications:

35 years work experience in a health care environment;
Working knowledge of clinical operations in a health care setting;
Project implementation experience is an asset;
Previous experience in a Meditech Expanse environment including dictionary build is an asset;
Proficient computer knowledge, including MS Office programs is required;
Ability to use Adult education concepts for planning and delivering training sessions for staff at all levels;
Proven ability to work as a team member as well as work independently;
Demonstrates ability to problem solve and strong verbal and written communication skills;
Knowledge of building and maintaining customer relationships;
Strong organizational skills required;
Computer knowledge of Microsoft Office, HEAT, and SMS is considered an asset;
Possession of a valid Ontario's driver's license and access to a personal vehicle as some travel between sites is required.

Why should you join us?

Competitive salary and benefit plan which includes Health and Dental options for you and your loved ones
Healthcare of Ontario Pension Plan (HOOPP)

WorkPerks

Discounts for you and your family to enjoy an array of different services and amenities
Employee Assistance Program / People Connect (Mental health supports available 24/7)
Wellness Program
Learning & Development opportunities
We are ready to work with you in pursuit of your goals There are plenty of ongoing internal and external learning opportunities that are available to all our staff, as well as professional supports in place from day one
Mentorship Opportunities
Direct observation from a mentor to help new graduates develop into skilled clinicians
The people and most of all the KIDS

To view our state of the art buildings - please check out this YouTube video along with our Social Media sites

We will make accommodations as provided for pursuant to the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources._
ErinoakKids is an equal opportunity employer, and we are committed to being a diverse, equitable and inclusive workplace._

Job Types:
Full-time, Permanent

Benefits: