Customer Service Representative - Mississauga, Canada - Omega Holdings

Omega Holdings
Omega Holdings
Verified Company
Mississauga, Canada

2 days ago

Sophia Lee

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Sophia Lee

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Description

Custom Coils Canada is a privately owned company which was originally founded in 1960, with its head office located in Mississauga, Ontario Canada.

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

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Duties/Responsibilities:_

  • Collects and enters orders for new or additional products or services.
  • Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned, including occasion backup in Shipping area.
  • Assists with Accounts Receivable collection.
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Required Skills/Abilities:_

  • Excellent communication skills including active listening.
  • Serviceoriented and able to resolve customer grievances.
  • Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
  • Able to multitask and work in a high paced environment.
  • Bilingual in French and English
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Education and Experience Requirements:_

  • High school diploma or equivalent.
  • 3+ years' customer service experience required.
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Physical Requirements:_

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to pounds at times.

Pay:
$22.00-$25.00 per hour


Benefits:


  • Dental care
  • Employee assistance program
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Experience:


  • Customer service: 2 years (required)

Work Location:
In person
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