Guest Service Agent - Winnipeg, Canada - Clarion Hotel

Clarion Hotel
Clarion Hotel
Verified Company
Winnipeg, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Guest Services Agent

Providing engaging, sincere, personalized service is one of the ways our Front Office Agents are turning moments into memories for our guests at Clarion Hotel & Suites Winnipeg.

Be an ambassador for an exceptional guest experience as Guest Services Agent, where your passion for service will inspire your team and make our guests feel valued.


Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • Ensuring the smooth daily operation, while maintaining high levels of guest service
  • Handling of guest comments and complaints ensuring guests needs are met
  • Adhering to the code of business conduct
  • Being responsible for cash float
  • Ensuring interdepartmental communication and cooperation in the interest of better guest satisfaction
  • Maintaining a safe and hazard free working environment
  • Working shifts as business levels dictate
  • Training on the latest software and equipment
  • Responsible for seeking feedback from all departments in the hotel
  • Monitoring inventory, room types, and categories
  • Maintain a safe and hazard free work environment
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Adhere to all environmental policies and programs as required
  • Other reasonable duties as assigned

Qualifications:

  • Previous Property Management System experience required
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be available for Days, Evenings and Weekends.

Job Types:
Full-time, Part-time


Salary:
$13.50-$14.50 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift

Ability to commute/relocate:

  • Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Job Types:
Full-time, Permanent


Salary:
$13.50-$14.50 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Evenings
  • Holidays
  • Morning shift
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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