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    technical support analyst - Victoria, Canada - Blackman Support Services Ltd.

    Blackman Support Services Ltd.
    Blackman Support Services Ltd. Victoria, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week
    • Education: No degree, certificate or diploma
    • Experience: 5 years or more

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations

      • Computer and technology knowledge

    • Networking software
    • Networking hardware
    • Security software
    • Database software
    • MS Office
    • SQL
    • SharePoint
    • MS Exchange
    • Server Hardware
    • Enterprise resource planning (ERP) software
    • Material requirements planning (MRP) system
    • Cloud
    • Virtualization

      • Equipment, eystems and controls experience

    • Security system

      • Security and safety

    • Criminal record check

      • Transportation/travel information

    • Willing to travel

      • Work conditions and physical capabilities

    • Work under pressure
    • Sitting

      • Personal suitability

    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Organized
    • Ability to multitask
    • Analytical
    • Efficiency

      • Health benefits

    • Dental plan
    • Health care plan

      • Financial benefits

    • Bonus

      • Other benefits

    • Other benefits
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