Clinic Clerical Assistant - Mississauga, Canada - Trillium Health Partners
Description
Job Description:
Position:
Clinic Clerical Assistant
Dept:
Medical Clinics/AIM - Out-Patient Medicine
Job Posting:
Status:
Temporary Full Time (up to 12 months)
Role Level:
Admin Clerical (AC03) - $21.86 to $27.29
Site:
Credit Valley Hospital (with the flexibility to travel across sites for operational needs - Mississauga Hospital and Queensway Health Centre)
Posted:
April 11, 2023
Internal Deadline:
April 18, 2023
- The location of any vacancy/position may be changed or reassigned as per operational needs
Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.
Our Mission
:
A New Kind of Health Care for a Healthier Community
Our Values
:
Compassion, Excellence, Courage
Our Goals
:
Quality, Access, Sustainability
Our Enablers
:
People, Education, Innovation, Research
Postition Summary:
The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the patient services department/clinic; and performs other duties consistent with the job classification as required.
Reception
- Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate
- Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)
- Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person
- Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required
- Open, sort and distribute incoming mail and other materials
New referrals processing and information management
- Receives and logs incoming referrals, reviews for completion, follows up as required
- Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file
- Enters patient information and appointments into required databases, updates with appointment and other medical information
- Makes reminder phone calls for next day appointments
- Assists new patients completing required questionnaire, responding to questions within scope of authority
- Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required
- Ensures patient discharged are processed and charts are sent to Health Records
Patient Administrative Services
- Books outpatient new and follow up appointments, triaging referrals as appropriate Cancels appointments and follows up with other patients for rescheduling of visit
- Explains test/visit preparations as required within scope of authority
- Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments
- Books interpreters for patients as needed
- Arranges for transportation for patients as required (eg. those staying in nursing homes).
- Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system
- Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner
Ensures efficient clerical administration and operation of the department within scope of authority
- Prepares clinic lists, identifies orders needed as required
- Enters and maintains payroll records (include sick and vacation requests)
- Creating and managing Physician booking, Allied Health grids (calendar management) as required
- Transcribes diagnostic reports, assessments, minutes and correspondence
- Submits billings to CCAC, WSIB and other organizations as required
- Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
- Request/receives reports from external healthcare facilities as directed
- Prepare CD's and other patient information for review by the healthcare professional
- Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas
- Processes routine
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