Account Representative Commercial Banking - Toronto, Canada - National Bank of Canada

National Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Locations:

Toronto, Ontario**:

Attendance:

Hybrid**:

Employee Status:

Regular**:

Schedule:

Full-time**:
Do you have the satisfaction of business customers at heart?

Do you know about commercial financing products?

Are you at your best with a growing team and an entrepreneurial culture?

Do you like specialized sectors such as Creative Industries, Health, Technology or Pharmacy?

The role of Account Representative, Specialized Groups is for you.

In this function, you will be responsible to ensure the highest level of satisfaction from the business customers assigned to you.

Administrative tasks varied and complex will allow you to acquire and share in-depth knowledge at several levels.

This position reports to the Senior Manager - Sales Support, Specialized Groups. The position will be located in Toronto and will work predominantly in the Creative Industries Group.

Your main challenges:

Work hand in hand with the account manager by prioritizing and ensuring complex administrative activities and diversified files of specialized teams
Ensure that clients are satisfied and increase their loyalty by developing personalized relationships adapted to the needs of each client
Optimize interventions with customers and identify business opportunities
Open commercial files and respond to various customer requests
Support colleagues in resolving nonstandard cases requiring indepth knowledge of the business
Identify operational issues, suggest solutions and help develop new procedures.

More specifically, you will:

Ensure customer care by offering exceptionnal customer support
Carry out various banking operations, from opening accounts to setting up and indexing

- complex financing

Perform rigorous control of daytoday activities and see to the general administration of files
Monitor pricing, renewals and bank reports while respecting deadlines
Collect, compile, verify accuracy and index financial data
Establish and maintain effective communications with the various stakeholders involved in the files
Act as a coach of less experienced ARs
Understand and promote the Bank's products in order to optimize the satisfaction and loyalty of the customer base
Optimize and document operational procedures

Competencies required:

Threeyear college diploma or the academic equivalent in a related field and three years of relevant experience
Experience in customer service
Knowledge of commercial banking products and services
Advanced knowledge of Word and Excel

We want to contribute to your quality of life by offering you as much flexibility as possible in your work.

For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it's important to you.

Your benefits:

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.