Jobs
>
Winnipeg

    Success Manager - Winnipeg, MB, Canada - Eptura, Inc.

    Eptura, Inc.
    Eptura, Inc. Winnipeg, MB, Canada

    5 days ago

    Default job background
    Description

    We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential.

    Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunity to thrive.

    As a Customer Success Manager, you will own a book of business and own user adoption and customer retention within these accounts.

    You will identify opportunities for upselling, know when users are ready to move into higher modules, get additional training, or upgrade their software package.

    In addition, you will cross-collaborate with the sales teams and build solid client relationships.

    You will keep your manager informed of at risk customers and suggest potential actions to get them back to health.

    Manage a portfolio of accounts by thoroughly understanding growth drivers, identifying opportunities for growth, and managing risks.
    Meet and exceed net retention and gross churn targets for assigned accounts.
    Help customers translate their business use cases into company solutions and communicate a clear ROI to the customer.
    Manage customer stakeholders effectively and build long lasting relationships to leverage during difficult times.
    e own the overall success of the account.

    Leverage and help inform customer health analytics to identify customer expansion opportunities, churn risks, and impacts on customer satisfaction or value.

    Effectively assemble and leverage internal cross-functional teams to deliver back-health-plans for distressed customers including Professional Services, Support, Account Executives, and Sales, as well as customer stakeholders and business partners.

    Assist the renewal and account management teams in all renewal activities as needed.
    Collaborate with Customer Marketing to grow a library of customer success stories, testimonials, success stories, and online reviews.
    Contribute as necessary to the success of CS operations projects that are address gaps within the customer journey.
    Provide feedback and support to the enablement team in their new initiative as necessary.
    Maintain updated records and forecasting accuracy in all systems (Salesforce and CS tool).

    Success is defined by customers realizing benefit and value from our products, achieving healthy and long-term success, and dependable execution of customer projects.

    You are a customer-centric individual, obsessed with providing an excellent customer experience.
    You have a strong understanding of Customer Success as an industry, and a practice, and have successfully managed a book of business as a CSM
    You are comfortable with data management and identifying patterns.
    You follow industry trends and leverage these to further customer conversations.

    You have a good understanding and/or adoption of Industry tools and data sources (Salesforce, ChurnZero, PlanHat, Totango, Gainsight etc.).

    A solid understanding of customer success metrics (Gross Retention, Net Retention, NPS, common Health score components).
    Results-driven with a strong background in Customer Success/Account Management and/or other Customer experience functions.
    Follow us on Twitter | LinkedIn | YouTube
    At Eptura we promote our flexible workspace environment, free from discrimination.

    We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers.

  • Laivly

    Customer Success Manager

    3 weeks ago

    Laivly Winnipeg, Canada

    **About Laivly** · We are an ambitious company of curious technologists. We don't just code, we invent. We don't just build, we create. We are gamers, sci-fi geeks, and artists. We help the world's biggest brands discover and leverage Artificial Intelligence, Machine Learning and ...

  • Eptura

    Customer Success Manager

    1 week ago

    Eptura Winnipeg, Canada

    **Who are we**: · We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. To ...

  • 365 Technologies

    Client Success Manager

    2 weeks ago

    365 Technologies Winnipeg, Canada

    **Summary**: · As a Client Success Manager at 365 Technologies, your mission is to strengthen and grow our relationships with our existing managed services clients. Through semi-annual Technology Business Review (TBR) meetings, regular communication and leveraging internal 365 re ...

  • Constructor

    Customer Success Manager

    2 weeks ago

    Constructor Winnipeg, Canada

    **About You** · You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and ...

  • ChickAdvisor Inc.

    Client Success Manager

    2 weeks ago

    ChickAdvisor Inc. Winnipeg, Canada

    **About us** · We are a fun, dynamic team of entrepreneurial minded individuals. ChickAdvisor Inc is a majority Women Owned business. · We are currently searching for a full-time Client Success Manager to join our team. We work with large CPG brands as well as smaller direct to c ...

  • Federal Truck & Trailer Repair

    Client Success Manager

    1 week ago

    Federal Truck & Trailer Repair Winnipeg, Canada

    Federal Truck & Trailer Repair is a leading provider of repair and maintenance services for trucks and trailers in Winnipeg, MB. With our commitment to excellence and customer satisfaction, we strive to deliver top-notch services to our clients in the transportation industry. · A ...

  • Eptura

    Partner Success Manager

    3 weeks ago

    Eptura Winnipeg, Canada

    **Job Title**: Partner Success Manager · **Location**: Winnipeg, Canada · **Who are we**: · We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart ...

  • Fanset Construction Company

    Client Success Manager

    3 weeks ago

    Fanset Construction Company Winnipeg, Canada

    Our construction company is seeking a dedicated and reliable Client Success Manager to join our team. We are looking for an individual who is committed to providing exceptional customer service to our clients. As a CSM, you will play a critical role in ensuring that our clients r ...

  • Bulletproof Solutions

    Customer Success Manager

    5 days ago

    Bulletproof Solutions Winnipeg, Canada

    **Who We Are**: · Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has two decades in the security business, protecting its clients' privacy and data. The company's footprint now includes users on six continents trusting Bul ...

  • Microsoft

    Customer Success Account Manager

    1 week ago

    Microsoft Winnipeg, Canada

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create l ...

  • beBee Professionals

    Virtual Customer Success Manager

    3 weeks ago

    beBee Professionals Winnipeg, Canada Support - Virtual Assistant Services Freelance

    BeBee Professionals is looking for a Virtual Customer Success Manager to join our team in Winnipeg. The successful candidate will be responsible for providing exceptional customer service and support to our clients. · The ideal candidate should have a Bachelor's degree in Busines ...

  • Eptura

    Success Manager

    3 weeks ago

    Eptura Winnipeg, MB, Canada

    We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunit ...

  • Eptura

    Success Manager

    1 week ago

    Eptura Winnipeg, MB, Canada

    We're EpturaTM — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportun ...

  • EightSix Network Inc

    Success Manager

    5 days ago

    EightSix Network Inc Winnipeg, MB, Canada

    We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, we're dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunit ...

  • Eptura

    Success Manager

    2 weeks ago

    Eptura Winnipeg, MB, Canada

    Were Eptura a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Together, were dedicated to making workplaces and assets work harder for people everywhere, giving them the opportunity to ...

  • AFCC Automotive Finance Canada Inc

    Success Manager

    1 week ago

    AFCC Automotive Finance Canada Inc Winnipeg, MB, Canada Full time

    At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North ...

  • Constructor, Inc.

    Customer Success Manager

    4 days ago

    Constructor, Inc. Winnipeg, Canada

    About You · You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are ...

  • Eptura

    Customer Success Manager

    5 days ago

    Eptura Winnipeg, MB, Canada

    Who are we:We're EpturaTM — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Togethe ...

  • Eptura, Inc.

    Customer Success Manager

    4 days ago

    Eptura, Inc. Winnipeg, Canada

    We're Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we're dedi ...

  • AFCC Automotive Finance Canada Inc

    Customer Success Manager

    6 days ago

    AFCC Automotive Finance Canada Inc Winnipeg, Canada TEMPORARY

    Who We Are: · At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealership ...