Service Manager - Thornhill, Canada - Lexus of London

Lexus of London

Verified Company

Thornhill, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The PAG Direct Group is looking to hire full-time
Service Manager to join the team at
Thornhill Hyundai:
Come join our talented team of professionals. This is a great opportunity for someone that wants to develop a career in the Automotive Industry

Job Summary:

The Service Manager is tasked with ensuring the dealership's service department runs in a customer-friendly, productive, and profitable manner.

this is accomplished by cultivating relationships with customers, optimizing productivity, creating a positive work atmosphere, and managing the department's resources effectively.

The Service Manager reports directly to the Fixed Operations Manager and the General Manager.

Benefits of working with us:

-
Base annual Salary $45,000 and annual On-Target Earnings $90,000:

Signing Bonus $2,500 ($1,000 after 90 days, $1,500 after 180 days):
Newly renovated state of the art facility and equipment
Competitive benefits plan
Manufacturer Online learning opportunities to support your career development
New and used vehicle purchase or lease program
Generous employee discounts on products and services
Free Parking onsite during working days
Employee referral Program
Employee Recognition Program
Employee Education Assistance Program
Employee Performance Appraisal Program
Proactive and knowledgeable management

Responsibilities:

Have a "Customer first" and "Fix it right the first time" approach
Do everything in your power to make the customer's service experience as pleasurable as possible.
Address any circumstance or condition that compromises the safety, welfare, or integrity of the dealership or notify dealership management of it.
Educate the service employees how to respond appropriately to misunderstandings and complaints from customers.
Ensure that every service employee approaches every client with courtesy and respect.
Handle customer complaints that demand management's attention tactfully, promptly and with genuine concern for the customer's problem
Ensure that all the necessary service operation equipment is available, properly maintained and in safe working condition
Understand and monitor any changes on the Dealership's financial statement's service section.
Develop and implement budget plans for service personnel and other costs typically handled by the service department.
Review "Monthly Parts & Service Quality Control Summary" for repeat problems or other patterns and take corrective action
Confident in their approach with customers to negotiate winwin
Conduct vehicle walkaround to record any vehicle damage and to check for any areas that may require attention such as lights, wipers and tires
Obtain properly documented telephone approval for all additional needed repairs.
Record lost service sales
Meet or exceed department sales objectives set by management
Review repair orders to ensure the final price matches the quoted price
Inspect every completed vehicle to ensure it is ready to be returned to customer
Know and understand the distributor's warranty policies and procedures
Perform any other duties as assigned by Management

Qualifications_**:
_

Exceptional customer service and communication skills
Valid Driver's License with recent drivers abstract
Able to establish and maintain good working relations with customers and staff by providing courteous, efficient and professional service.
Above average computer knowledge
Strong organizational skills with the ability to work in a fastpaced environment
Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.

Experience:

Automotive Experience: 5 years (required)

Dealership: 3 year (preferred)
Assistant or

Service Manager: 3-5 years (preferred)

Schedule:

Initial working hours Monday to Friday 7:00am to 5:00pm.
Weekend working hours 8:00am to 5:00pm (rotation basis) 4 days off in every payperiod Bi-Weekly.

Job Types:
Full-time, Permanent

Salary:
$45,000.00-$90,000.00 per year

Benefits: