Bilingual Group Service Representative - Etobicoke, Canada - Jones DesLauriers Blevins

Jones DesLauriers Blevins

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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Benefit from joining our team_

We are growing and hiring a
Bilingual
Group Service Representative (English & French) in our Toronto office (located minutes away from Toronto Pearson International Airport).

JONES DesLauriers Blevins, a JDB Group company, has been providing group benefits and retirement plan consulting services for over 25 years.

We work with business owners and associations to provide the best overall value for their benefits dollars to keep their plans sustainable.

We design and administer effective business solutions that help our clients retain and attract top talent. Our unique and talented people are what drive our success in delivering administrative, retirement, health and productivity solutions.

Role Responsibilities:

Benefit Plan Amendments:

Process amendments through carrier confirm all carrier(s) involved, track and followup and liaise with TPA if applicable
Update the Plan Overview and provide to TPA if applicable
Upon receipt of direction from the consulting team, liaise with client to receive letter of direction on change or copy of union settlement
With direction from consulting team, compile required pricing of plan changes in excel format
Followup with carrier on documents and booklets (review drafts for accuracy; send back to carrier if changes required; send final draft to client, where applicable; order supply of documents and booklets)
Liaise with insurance carriers for follow up on amendments
Update rate/premium spreadsheets for clients and their employees to advise of amendment/include frequently asked questions and any impact on claims

Quarterly Claims Experience

Assist with preparation of claims summary by benefit

Benefit Plan Renewals

Input renewal data for corporate clients
Provide all supporting documentation as requested by consulting team

Market Reviews

Assist consulting team with marketing as required

Financials

Support the financial analyst and consultant by assisting with the preparation of financial statements, as required
Request necessary documentation from carrier to support financial reports

Client Services Support

Liaise between the client and the insurer on major claims issues; plan questions, etc.
Employee & Family Assistance Program Data creation
Filing

Implementations

Assist consulting team with the preparation of the plan overview
Employee Booklets (review drafts for accuracy; send back to carrier if changes required; send final draft to client, where applicable; order supply of documents and booklets; provide supply of booklets to client)

Experience:

Bilingual English & French is required
3 years of experience and demonstrated proficiency in benefits insurance. Brokerage experience is preferred
Excellent oral and written English and French communications skills
Demonstrated proficiency with computer systems
Knowledge of Unions

Education: