Client Care Specialist - Guelph, Canada - Gateway Services Inc

Gateway Services Inc

Verified Company

Guelph, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Care Specialist

ABOUT GATEWAY SERVICES

Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation.

With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

LOCATION:
170 Guelph, ON

SHIFT SCHEDULE:
Full-Time, Monday to Friday, 8:30am to 5:00pm

SUMMARY:

The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

Build rapport and assist customers with product orders.
Interact and provide information in response to inquiries about products and services.
Determine client needs, offering possible solutions or followup as needed.
Coordinate client service requests, to ensure delivery is in accordance with client expectations.
Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
Ensure best practices processes and procedures on all administrative and operational activities within the department.
Any other duties as assigned.

WHAT YOU NEED TO SUCCEED:

Education/Training

Education, Training & Qualifications
Postsecondary degree or diploma in a related field
One year experience working within customer service environment involving client care
A high level of integrity, ethics, and compassion for the care of the deceased is required.

Skills & Abilities

Teamwork oriented
Strong problem identification and solving skills.
Ability to effectively communicate, verbally and written.
Ability to multitask with multiple systems, while interacting with customers
Highly motivated, energetic, and able to thrive in a fastpaced environment.
Ability to build and maintain relationships with corporate departments, key business partners and customers.

WORKING CONDITIONS:

Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Prolonged periods sitting at a desk and working on a computer.
Occasionally lifting/moving 100+ lbs.
Regularly exposed to low/moderate/high noise environment
Regularly exposed to low/moderate/high heat environment

YOU'LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with

OUR CORE VALUES: