- Provide administrative and technical user support in response to escalations form the service desk
- Plan, implement and document upgrades or new application installations to expand the scope of services as part of a project team
- Provide tier 2 response to incidents and problems escalated by the service desk including independently triaging, investigating, escalating or resolving, and documenting assigned incidents or problems
- Ensure effective collaboration with all members of the work team to inform stakeholders of progress and resolutions
- 5 years of experience providing information analysis, data management, and promoting data quality and integrity combined with demonstrated experience using and supporting assigned applications at the tier 1 and tier 2 levels
- Prior experience with large ICT projects, hospital information systems architecture and design, use or maintenance of electronic health records or shared clinical information systems, and the Manitoba Personal Health Information Act (PHIA) are assets
- A post-secondary diploma in an information technology, computer science, engineering or a related field from an accredited educational institution
- Health informatics education and vendor applications specific to assigned application(s) are assets
- Demonstrated leadership capabilities at the staff level. The provincial health system in Manitoba has adopted the framework.
- Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 10 kg
- Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled
- Travel throughout the province requiring a valid Manitoba driver's license and use of a personal motor vehicle
- Must be able to work flexible hours to accommodate the service requirements of source system and client organizations and support our 24/7/365, province-wide client needs through scheduled overtime and on call work as required
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Application Administrator - Manitoba, Canada - Winnipeg Regional Health Authority
Description
Requisition ID:
Position Number:
Posting End Date: Open Until Filled
Work Location: Flexible in Manitoba
Job Stream: Non-Clinical
Union: SH Exempt-OT
Anticipated Shift: Days
Daily Hours Worked: 7.75
This exciting opportunity is one of many created by the creation of a provincial health care system able to support integrated and patient-focused health services throughout Manitoba. Manitoba's Health System Transformation is supporting the creation of roles that will support enhanced planning and integration, new areas of focus and improved consistency across health organizations. For more information on Health System Transformation and the initiatives that will provide Manitobans with high quality, equitable and sustainable health care, please refer to .
Shared Health leads the planning and coordinates the integration of patient-centred clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview
Digital Health focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.
We have positions available for application administrators who may be assigned to provide second-level ("tier 2") administrative and technical application support for assigned applications within the defined enterprise architecture to support users throughout the province in any area of Digital Health.
Reporting to a supervisor, application administrators:
Our most urgent current needs are in our clinical digital solutions area to support acute and specialty care, and home and community applications including for pharmacy, electronic patient records and surgical information management systems, and electronic home care records.
Experience
Education (Degree/Diploma/Certificate)
An equivalent combination of education and experience may be considered
Qualifications and Skills
Physical Requirements
We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
