Field Service Representative, BSHS - Toronto - Hologic

Description

Field Service Representative, BSHS - Southwestern Ontario, GTA

Toronto, ON, Canada

Job Summary

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near, Southwestern, Ontario, Canada.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.

• Provides 24/7 coverage to customers within 24 hours of notification.

• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.

• Determines correct inventory levels of repair parts with supply lines.

• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

• Works with Technical Support to resolve quality issues and advise of issues and developments.

• Keep management advised of issues and developments.

• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Physical Demands (Please check all applicable boxes)

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• ☒ Sit; use hands to finger, handle or feel objects, tools, or controls.

• ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

• ☒ Lifting/moving and carrying products weighing up to 40 pounds.

• ☒ Exposure to moving mechanical parts, vibration and/or moderate noise levels.

• ☒ Exposure to hazardous chemicals or other materials.

• ☐ Safety Shoes with Impact and Compression Protection Must be worn.

• ☒ Exposure to blood.

• ☐ Other (please specify):

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Working knowledge of chemistry principles and chemical handling techniques.

• Understanding of proper use and operation of electronic testing equipment.

• Knowledge of inventory and procurement systems.

• Ability to interface with internal and/or external customers.

• Solid computer skills.

• Time Management Skills

• Strong robotics, fluidics and pneumatics experience preferred.

• Ability to pass a comprehensive background check.

• Possess a valid Driver's License and maintain a clean driving record.

Education

• BS/BA degree or equivalent experience preferred.

• AA/AS degree and/or practical Military experience considered.

Experience

• 2 - 5 years related field experience with direct customer interaction

Additional Details:

• This person will work out of a home based office

• Position will require 75% plus travel

• There will be opportunity for future on-call duties

• Overnight stays could be 3 to 4 nights a week

• What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive benefits package including health, dental, and vision coverage.

• Car Allowp>

• Opportunities for professional growth and development.

• Supportive and collaborative work environment. Why join Hologic?

• We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

• Additional Info:

• The annualized base salary range for this role is $63,334 to $99,060 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.