Group Tour Administrator - Thorold, Canada - CAA Niagara

CAA Niagara

Verified Company

Thorold, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who are we?

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community.

For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership, and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day

COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:

As we play a strong role in our community and in keeping our employees, members, customers, and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19.

Proof of vaccination is to be provided upon offer of employment.

Reporting to the Group Tours Manager, the Group Tours Administrator will be responsible for supporting the group tours team by assisting in the preparation of tours, working with the marketing department in promoting tours, and organizing tour evaluations.

This role places an emphasis on ensuring the Group Tours department is organized, always looking for improvements, and discovering methods to further support our Tour Participants and Tour Planners.

Primary

Responsibilities:

Contribute to the daytoday operations of the Group Tours Department
Provide excellent Member service
Supporting the group's tour team
Assist with processing Group Tour sales
Accurately processing payments for Group Tour sales
Work with the marketing department to promote tours
Maintain the Group Tours department mailing list
Review website information for content accuracy
Sustain group tour brochures at branches
Proactively contact previous Group Tour participants who have expressed interest in other tours
Act as a Journeys by CAA Niagara representative at local travel shows
Adhoc duties as assigned

Qualifications:

Strong computer literacy with proficient experience with Microsoft Office Suite
Strong focus on providing Membercentric customer service
Excellent interpersonal and communication skills
Ability to work under pressure and adaptable to change
Excellent attention to detail and proactive in situations
Ability to work in a team environment

Education & Experience

High School Diploma
Minimum of 2 years of customer service experience
TICO certification as an asset

CAA Niagara values diversity in our workforce, as well as in our members, suppliers, and others.

We provide equal employment opportunity for all applicants and employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.