Customer Care Specialist - Richmond, Canada - OmniSolu Technology Inc.

OmniSolu Technology Inc.

Verified Company

Richmond, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Airswift was built around a single objective: creating a payment infrastructure native to Web3.0, that empowers businesses to expand their digital currency acceptance, and that lets digital asset holders make frictionless purchases.

Tomorrow's prosperous digital world will be powered by these Airswift virtual payment solutions.

Find out more at _
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As we continue to expand our operations, we are seeking an energetic team player, who is interested in Web3.0 and Crypto.

Responsibilities:

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Sales Support_

Serve as the primary point of contact for assigned clients, understanding their unique needs, and providing personalized support and guidance.
Responsible for new clients' onboarding process, including registration, account setup and other steps.
Build and maintain longterm relationships with clients through regular communication, proactive outreach, and timely resolution of inquiries and issues.

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Operations Support_

Provide training and guidance to clients on how to effectively utilize our digital asset management platform, including conducting demonstrations and delivering training sessions as needed.
Ensure compliance with industry regulations and internal policies, providing guidance to clients on best practices for data security and regulatory compliance.
Stay uptodate on industry trends, market developments, and competitor offerings to inform strategic decisionmaking and enhance client satisfaction.

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Project Support_

Collaborate with crossfunctional teams including product development and technical support to address client needs and deliver solutions that meet their requirements.

Requirements:

Bachelor's degree in Business Administration, Finance, or a related field.
Preferred to have worked in a financial institution, preferably in account management, customer service, or a related role.
Proficiency in Mandarin (spoken and written) is mandatory, with the ability to effectively communicate with and support Mandarinspeaking clients.
Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
Patience and empathy in dealing with client inquiries and issues, with a commitment to delivering exceptional service.
Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of the organization.
Familiarity with digital asset management concepts, technologies, and industry trends is a plus.