Customer Care Associate - Oakville, Canada - Canlan Sports
Description
Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America.The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers' expectations and the commitment needed to deliver industry-leading participant experiences.
Job Summary:
Accountabilities:
- Answer incoming calls responding to inquiries or directing callers to the appropriate department
- Accept payments and provides receipts to customers for dropin programs, contract, programs and league or tournament payments
- Take casual/spot rental bookings, prepares contracts and collects fees
- Generate and distribute daily sport surface schedule
- Report repair and maintenance requirements to Operations department personnel
Education:
- Formal training in accounting, office procedures and customer service (preferred)
Abilities, Attributes and Experience:
- At least one year office and customer service experience
- Experienced handling cash
- Able to work well under pressure and pay particular attention to deadlines
- Basic understanding of accounting principles and practices
- Demonstrated computer skills, notably in Microsoft Word and Excel
- Thorough, organized, articulate and punctual
- Great communication skills
- Neat appearance with a professional and positive attitude
- Willingness and ability to work flexible hours (evenings & weekends)
- NOTE: Only those applicants under consideration will be contacted.
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