Security Supervisor - Vancouver, Canada - Parq Vancouver Resort & Casino

Parq Vancouver Resort & Casino

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OUR COMPANY
Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW
A structured Security Supervisor role is critical to the success of Parq Vancouver. The primary responsibility of the Security Supervisor is to ensure all regulations, policies, laws and procedures are enforced.

Apart from the leadership role, the Security Supervisor also carries out customer service requests and other security duties as required.

The Security Supervisor oversees a team of security officers to create a safe, secure environment for guests and associates. In addition, the Security Supervisor is expected to build upon a culture of associate engagement and set the example for all associates at Parq Vancouver

WHY WORK AT PARQ

Extended Health and Dental Benefits
RSP/RRSP Matching
Employee and Family Assistance Program
Tuition Reimbursement
20% off at Parq Food & Beverage Outlets
Discounted rates at local businesses within the community
Volunteer opportunities
Employee Recognition Program
Opportunities for growth and development
Companywide events
Refer a Friend Program

DUTIES AND RESPONSIBILITIES

Provide supervision and guidance to security personnel to ensure security coverage is appropriate for the security and safety of all guests and associates based on internal events, surrounding external factors and other influences affecting the property
Provide Superior Customer Service in both internal and external interactions
Assign duties and deploy security personnel appropriately for each shift.
Complete understanding of all events, promotions and marketing initiatives in addition to providing officer briefings to relay these details
Responsible for the exterior/perimeter security of the property including parking and service areas
Ensure all assets are properly secured, escorted and monitored per policy
Responsible for Access Control to secure areas of the property for both guest and associates
Sound knowledge of the physical layout of the property for exiting, emergency and event locations
Investigate accidents, reports of crime, vandalism and security issues from associates or guests
Follow up on guest and associate complaints including proper reporting and escalation
Understanding of gaming operation and compliance with BCLC security policies and procedures
Understanding of Parq Vancouver Security Operations as they pertain to Hotels, Event Spaces, Service Areas, Food and Beverage Outlets
Able to use and work with security systems/technology used on property plus ability to trouble shoot real time problems and provide solutions during interruptions and system failures
Follow Occupational Health and Safety Standards set forth by Parq Vancouver and Work Safe
Comply with safety procedures including use of required safety equipment and ability identify unsafe practices or conditions
Adhere to all applicable Federal, Provincial, Municipal and Internal laws, regulations and policies

QUALIFICATIONS AND EXPERIENCE

Minimum of 2 years in a casino security environment or equivalent security experience
High school education or equivalent combination of experience and education
Education in related field of study including law enforcement would be a definite asset
Training in use of force and tactical communication
Strong leadership qualities with the ability for conflict resolution, effective decision making, and directing staff diplomatically
Demonstrated experience intervening and deescalating conflict situations with nonviolent tactics
Ability to remain professional and perform duties under stressful conditions
Must have good verbal and written communication skills
Previous experience in report writing and incident investigation skills
General knowledge of the Standard Operating Procedures as they pertain to Casino Security

CERTIFICATES, TRAINING, AND/OR LICENSES REQUIREMENTS

Ability to obtain a valid GPEB license
Ability to complete all BCLC required Training and Licensing
Serving it Right Certification
Possess a valid Security License
Current certification in Occupational First Aid Level 1

PHYSICAL REQUIREMENTS

Able to lift, handle, and transport materials that are over 25lbs
Required to stand and walk during assigned shift (ability to run as required during an emergency or security situation)
May work outdoors during all hours and in all weather
We would like to acknowledge that at Parq Vancouver we live and work on the unceded trad