Switchboard Attendant - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

Position:
Switchboard Attendant

Department:
Information Services

Posting ID:

Role Level:
AC02 ($20.15 to $25.19) plus 6 % in lieu of vacation and 13% in lieu of benefits

Status:
Temporary Part-time (6 months)

Site:
Cross sites at Mississauga and Credit Valley Hospital

Shifts: 7-3, 9-5, 10-6, 11:30-7:30, 3-11 & 11pm-7am shifts

Posted:
February 10,2023

Internal Deadline:
February 17,2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber.

Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission
:
A New Kind of Health Care for a Healthier Community

Our Values
:
Compassion, Excellence, Courage

Our Goals
:
Quality, Access, Sustainability

Our Enablers
:
People, Education, Innovation, Research

Job Summary:

***You will be responsible for the effective and efficient support of the communications needs of the hospital staff, patients and caregivers, for example:

Locate hospital personnel through the paging system
Manage emergency codes and events
Announcements and paging of emergency codes/emergency events using the Hospital Public Address systems
Receive and redirect all incoming telephone calls to the appropriate person/department
Respond to all patient inquiries
Direct inquiring parties accordingly
Maintain and assign pagers
Complete assigned tasks
Assist with monthend report preparation
Required to work at both Mississauga site or Credit Valley site
365/7/24 environment; must be available to work all shifts, days, evenings, nights, weekends, statutory holidays
Any other tasks as assigned

Qualifications:

College Diploma/Certificate preferred
Previous experience in a hospital switchboard or in a call centre environment an asset
Customer Service experience
Extensive experience with communication equipment and processes, and good working knowledge of PC computers
Typing speed 40 w.p.m.
Demonstrated ability to work independently, and remain calm under stress
Must possess effective communication and interpersonal skills to respond to staff and public
Demonstrated strong customer service focus is required
Superior organizational skills are essential
Ability to manage workload in a fastpaced multitask environment
Previous experience in a hospital environment an asset
Satisfactory attendance and performance is required
Demonstrated working knowledge of Microsoft Word, Excel and Outlook is required

Where these factors are relatively equal seniority shall govern providing the successful applicant.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.