IT Support Technician - Montréal, Canada - Great River Financial Services Inc (GRFS)

Great River Financial Services Inc (GRFS)

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job type
Full-time/Part Time

You have:

A passion for excellent customer service and for seeing others succeed
Strong verbal and written communication skills
Problemsolving, critical thinking, and analytical skills
Honesty & Integrity
Comfort in making decisions independently
Attention to detail while also keeping in mind the big picture
A drive for meeting expectations and you strive to exceed expectations
An ability to successfully manage and complete multiple tasks within a deadline
A Diploma or Degree in Computer Science / Information Systems
2+ years' experience as an IT field service technician
A valid BC Driver's License and access to a reliable vehicle that you can use for business
Supporting services for Microsoftrelated technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
Implementing and supporting disaster recovery solutions.
Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services, and Citrix.
System documentation including system reviews and recommendations.
Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed upon outages.
Maintaining client hardware and software inventories

Additional Expectations:

Fast turnaround of customer requests.
Competency with ticketing systems and Remote Management and Monitoring software
Improving customer service, their perception, and satisfaction.
Escalating service issues that cannot be completed within agreed service levels.
Entering all work as a service ticket.
Improving internal processes to streamline support, reduce costs, and improve overall customer service.
Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.
Responsible for entering time and expenses as they occur.
Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge/Skills/Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Interpersonal skills such as:

Telephony, Communication, Active Listening and Customer-Care.

Diagnosis of technical issues.
Selfmotivated multitasker
Adapt to rapidly changing environments
Technical awareness: the ability to match resources to technical issues appropriately.
Service awareness of all organization's key IT services for which support is being provided.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Aboveaverage typing skills

Job Types:
Full-time, Part-time, Permanent

Pay:
$17.00-$30.00 per hour

Schedule: