Onsite Field Technician - Greater Sudbury, Canada - DXC Technology

DXC Technology

Verified Company

Greater Sudbury, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

The Opportunity:

Essential Job Functions

Dayshift 4 days a week
Must have experience in an Underground environment.
Meet the contractual expectations for delivered IT services, with appropriate communication and focus on cost management and issue tracking.
Support the Business Partner and EUC team to continually look for opportunities to improve current EUC services and processes.
Provide support on asset management.
Assess and complete, software, and other requests.
Perform software analysis and compliance tracking.
Provide mobile support for end users for tablets and phones.
Perform complex hardware and/or software upgrades to existing equipment.
Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the Mobility Level
Provide Underground and remote support
Carry out survey for LTE infrastructure and assist in map updating.
Provide proper and prompt updates on projects and documentation assigned on daily basis.
Provide onsite and remote support.

Basic Qualifications

Postsecondary degree or diploma in Computer Science or a related field
Minimum 12 years of experience providing support in an underground technical environment.
Must have a Class G license and vehicle
Physical requirements must be met for the role.

Other Qualifications

Proven success in collaborating with multiple stakeholders to deliver IT services.
Demonstrated ability to follow up on issues independently and ensure they are resolved promptly, escalating when necessary.
Able to analyze technical issues and think critically to provide recommendations.
Strong MS Office skills
Ability to work in a virtual team environment.
Strong initiative and effective ownership of task management
Knowledge of Android OS
Knowledge of KNOX Mobile Security would be an asset.