Bilingual Customer Success Representative - Montréal, Canada - Reynolds and Reynolds

Reynolds and Reynolds

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Customer Success Representative.

In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:

Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development

Working Conditions:

Repetitive office tasks (computer usage)
Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Requirements:

Effective team player
Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
Ability to travel to the United States for additional companypaid training, if offered
College diploma or University degree preferred
Fluent in English and French
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills

Training:

Classroom-style, on-the-job with a mentor, and online courses