Field Service Coordinator - Vancouver, Canada - Brightside Community Homes Foundation

Brightside Community Homes Foundation

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Field Services Coordinator

Job Type:
Permanent, Full-time Employment

Work Hours:
Monday to Thursday, 8:00am - 4:30pm // Friday, 8:00am - 2:00pm
(total of 37.5 hours per week)

Location(s): Brightside Head office, Downtown Vancouver

Brightside Field office, East Vancouver
(*with occasional remote work opportunities)

Brightside Community Homes Foundation ("Brightside") is a private-sector, non-for
- profit organization that owns and manages 26 buildings across the city of Vancouver, providing affordable housing to those who struggle to meet the demands of market housing. In addition to property management, Brightside is committed to building connections within the Brightside communities that include over 1000 residents.

COMMITMENT TO DIVERSITY

At Brightside, we envision a future where all people have access to homes within a safe, vibrant and healthy community.

We are committed to recognizing and reflecting the diversity of the people we house, the communities we build, and the talent we employ.

Brightside fosters an inclusive workplace culture where ideas, individual abilities and diverse perspectives are valued and each person is encouraged to learn, develop, and contribute in a meaningful way.

OPPORTUNITY

Brightside is seeking to fill a full-time, permanent position on our Field Operations team in the role of
Field Services Coordinator.

This position falls under the leadership of the Director of Operations and works under the direct supervision of the Manager,
Operations & Maintenance. This is a fast-paced, demanding role works closely with our team of Field Technicians and the Field Services Manager, and requires excellent communication skills, a high-level of organization and autonomy, and a strong follow
- through.

MAIN AREAS OF FOCUS

To promptly and courteously respond to highvolume, incoming requests

(for repairs and/or maintenance) from residents and action accordingly;

To coordinate with Brightside Field Technicians and/or thirdparty contractors to facilitate entry into suites and completion of repair(s);
To ensure proper documentation of repair requests, turnovers, followup notes, and/or other required communication in Brightside's CRM database system;
To assist with the management of thirdparty contractor activities for goods and services, including obtaining quotes, preparing tender documents, and followingup on assigned work orders; and
To ensure successful completion of repair and/or maintenance services.

KEY RESPONSIBILITIES

In response to request for repairs, prepare and issue Landlord's "Notice to enter premises" for suite access and coordinate delivery of notices in accordance with the Residential Tenancy Act;
Work collaboratively with Brightside's Resident Services team and Field team to ensure efficient workflows and quick turnaround times;
Collect, scan, and log [hard copy] repair requests and input into Brightside's

CRM database, ShareVision, to initiate work orders;

Log and track repair requests, turnovers, and followup notes in ShareVision to ensure clear and consistent communication across departments;
Prepare and issue Purchase Orders (POs) and/or Scope(s) of Work up to $2,500

CAD, as directed;

Coordinate and facilitate reactive maintenance requests;
Schedule preventative maintenance as per the Brightside's Maintenance

Schedule and ensure successful completion;

Coordinate building and/or suite access for thirdparty contractors;
Assist with addressing suite maintenance issues such as hoarding, pest control, and/or other special issues;
Prepare and issue "Notice to enter premises" for Pest Control inspections, treatments, and/or preventative maintenance;
Prepare and issue "Notice to enter premises" for adhoc and/or annual suite inspections and log (and address) findings;
Provide administrative assistance to the Pest Control Coordinator, Field

Services Manager, and/or Manager, Operations & maintenance as required;

Assist Director of Operations with capital project planning, tracking, and execution, as required;
Address and/or redirect resident inquiries to the appropriate department for followup;
Assist with tracking and maintaining inventory of parking and storage facilities;
Participate as a member of Brightside's Health and Safety Committee;
Perform daily Safety and Security protocol checks for Field Technicians;
Coordinate the "After-Hours On-Call Schedule" for the Field Technicians;
Coordinate restoration work and perform administrative duties related to insurance claims;
Assist with onboarding and training of new Field Technicians, as required;
Assist with special event planning, as required;
Provide general administrative support to the Operations team, as required; and
Other duties, as assigned by the Director of Operations.

The preceding job description is not exhaustive and may change from time to time depending on the needs of Brigh