Operations Manager - London, Canada - Holiday Inn & Suites London

Holiday Inn & Suites London
Holiday Inn & Suites London
Verified Company
London, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
At Holiday Inn & Suites London, we create truly memorable experiences everyday.

Guests Love the Holiday Inn & Suites London. And you will too

Conveniently located only minutes from the downtown core and Highway 401.


Responsibilities:


  • Recruits and supervises staff, overseeing training programs and setting work schedules.
  • Evaluates the job performance of front desk agents and housekeeping staff.
  • Assigns daily work assignments.
  • Inspect the daily work of the Front Desk and Housekeeping departments to ensure brand standards are met.
  • Manages billing and collection of accounts receivable.
  • Conducts regularly scheduled departmental meetings.
  • Participates in setting pricing and promotional strategies.
  • Assists in preparing revenue and occupancy forecasting.
  • Negotiates with clients for the use of our facilities for meetings, banquets and other functions.
  • Resolves customer complaints.
  • Controls inventories and maintains PAR levels for the front desk and housekeeping departments.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes.
  • Prepare revenue and occupancy forecasting.
  • Ensure that employees, are at all times, attentive, friendly, helpful and courteous to all guests and other employees.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts and tracking logs.

Requirements:


  • Post Secondary education in Hospitality, Human Resources, Business Administration, or other related field, or equivalent experience and education
  • Excellent leadership skills with the ability to effectively delegate
  • Service focused attitude with an emphasis on providing excellent customer service
  • Good problemsolving abilities
  • Excellent communication skills both written and verbal
  • Proficient with the use of computer packages such as Microsoft Office, Excel, and Word
  • Demonstrated ability to calculate numbers, financials and provide detailed reports
  • Ability to cover shifts at short notice

Benefits:


  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • London, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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