Projects Team Lead - Edmonton, Canada - CDI Spaces

CDI Spaces
CDI Spaces
Verified Company
Edmonton, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

As a Projects Team Lead, you will be responsible for overseeing and optimizing the performance of our customer service team to ensure exceptional service delivery and continuous improvement.

Your role will involve a combination of meetings coordination, people management, RFP coordination, project process management, and driving progress points to enhance team efficiency and customer service experience.


Key Responsibilities:


Meetings:


  • Lead daily huddles with the customer service team.
  • Schedule and manage meetings within the team and across the company.
  • Attend monthly improvement meetings with the customer service team.

People Management:


  • Conduct biweekly oneonone meetings with design staff and project account coordinators.
  • Perform performance conversations with staff biannually.
  • Foster trust and build strong relationships within the team.
  • Monitor monthly ENPS (Employee Net Promoter Score).

RFP Coordination:


  • Collaborate with the RFP Coordinator to ensure timely completion of RFPs.
  • Review and submit final RFP documents to clients.
  • Project Process Management
  • Review and respond to all communication daily.
  • Ensure accuracy of quotes and designs according to client requirements.
  • Confirm project requirements with sales and clients and ensure smooth communication flow.

Progress Points:


  • Identify and implement adjustments to improve efficiency in quoting, design, and order processes.
  • Conduct oneonone sessions with staff independently.
  • Develop and refine metrics for each team member's role and ensure their success.
  • Enhance processes to achieve more with fewer resources.
  • Focus on increasing speed and accuracy in operations.
  • Work with the sales team to deliver a seamless onboarding experience for new clients.

Qualifications:


  • Bachelor's degree in business administration or related field preferred.
  • Proven experience in customer service or team lead role.
  • Strong organizational and communication skills.
  • Proficiency in project management tools and software.
  • Ability to prioritize tasks and meet deadlines.
  • Experience in process improvement and team development is a plus.

Qualities and Attributes

  • 100% clientfocused; always looking to create a WOW experience for clients
  • Team player ready and willing to go above and beyond to support others on the team
  • A cando person you are always looking for solutions.
  • Glass half full you see the positive side of life and think the best about others.
  • Resultsoriented you love getting things done and crossing things off your list.
  • Detailorientated people come to you to proofread things and organize parties.
  • Selfstarter you are accountable for your work and take pride in delivering quality work every single day.

What you can expect from us

  • Competitive salary
  • Based on experience, skills, and education.
  • Support for worklife balance 3 weeks vacation, weekly workfromhome day, birthday flex day, and performancebased earned time off.
  • Core Health Benefits 100% employerpaid health and dental coverage, and additional funds for flex spending accounts.


  • Longevity Rewards

  • You are an important part of the team, and we value longterm commitment and contributions. We recognize your loyalty and service at key milestones with a gift, prepaid gift card, or RRSP contribution.


  • Tailorfit workspace

  • We outfit your workspace with tailorfit furniture solutions to make your worklife comfortable and enjoyable.
  • Inclusive and familyoriented work environment
  • You will build meaningful relationships with people who genuinely want to help you succeed.
CDI Spaces is a leader in providing furniture solutions and space design for educational institutions and corporate workspaces.

We pride ourselves on our ability to assist our clients with tailor-fit solutions that support learners, educators, and workers to be productive, engaged, and successful.

Working with the team at CDI Spaces is fun, productive, and challenging in all the right ways.

We have a great work environment with smart and friendly colleagues, celebratory lunches, and a fantastic space with the latest innovative furniture solutions and trendy space design to foster connection, collaboration, and creativity.

After all, designing and building spaces is what we do. Let's do great things together; please apply
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