Bilingual Body Adjuster - Toronto, Canada - Amynta Group

Amynta Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're thrilled that you are interested in joining us here at the Amynta Group

Position Summary:

At Sym-Tech Dealer Services, customer experience is at the core of our product offering and our team of Warranty Adjusters are directly responsible for our future growth by ensuring the highest level of service to our dealer clients.

As a Bilingual Automotive Warranty Claims Adjuster, you will be responsible for appraising and estimating loss and damage associated with automobile body claims and other claim types, as applicable.

Position Functions:

Verify claim term and coverage, determining the validity of the claim, and choosing the appropriate repair procedure and price point
Review customer's warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract
Contact repair facility to determine specific failure, procedures used to determine failure, and discuss part and labour pricing
Determine whether to request an independent inspection
Determine preferred method of repair based on pricing and remaining warranty
Negotiate prices for labour and parts
Authorize repairs required in accordance with terms and coverage of individual warranty contracts
Review Total Loss claims and confirm eligibility, as applicable
Assist dealers in handling unsettled claims by consulting with service personnel and/or customers
Provide timely and effective communication of decisions to claimants and/or team
Meet productivity objectives set by the department in terms of average handle time, average first response time, service levels, and overall adherence to company service guidelines
Treat each customer encounter with best in class customer service
Participate openly and actively in coaching / team development sessions by providing input and feedback to the claims team

Minimum Qualifications:

Minimum of 5 years of automotive body repair experience is preferred

Bilingual, Fluent in English and French is a MUST

Auto Body Technician Certificate or Estimator is preferred but not mandatory
Strong knowledge of all aspects related to the mechanical operation and body structure of various automobiles and light duty trucks
Strong commitment to client service and continuous improvement
Strong interpersonal and relationship building skills
Intermediate computer skills including: MS Word, Excel and Outlook
Experience with Audatex or Mitchel estimating system an asset
Ability to define problems, to collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions
Excellent communication and negotiation skills

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.