Express Connect Coordinator - Burnaby, Canada - BC Hydro
Description
Powered by water... and by people like youProviding clean electricity to 4 million customers takes a diverse workforce and that's where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.
Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.
We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.
JOB DESCRIPTION
Duties:
- Creates service orders for a variety of customer requested projects such as connection of
etc; issues connection orders on behalf of, and as instructed by Distribution Design; manages
projects from inception to completion; enters new service data into the Geographic Information
System (GIS).
- Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers,
instructions. Establishes, maintains and deletes customer accounts. Provides an enquiry service
to internal and external customers on billing issues regarding service work. Investigates
discrepancies/errors and follows up with corrective action regarding service orders.
- Issues ESOs and work orders for disconnections and reconnections, removals, alterations and
Revenue Metering and be consistent with permits, billing, credit, security and other criteria.
Processes ESO and work order information following emergency and/or security activities initiated
by others.
- Assists Contact Centre and Billing Operations by preparing billing related orders for
- party customers; tracks payment activity prior to releasing ESOs and work orders; informs
customers of payment requirements such as for call back and other charges.
- Examines customer accounts in SAP and determines the need for creating new accounts and
advises customers accordingly.
- Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects
- facilities such as: traffic signals and street lighting; assists by tracking and reporting all information
- for possible damage claims and information requests.
- Maintains liaison between customers, municipal officials, contractors, line crews and other
- be required to provide cautionary comments regarding safety issues to customers that are- the Red Tag procedure.
- Prepares, processes and maintains a variety of forms, documents, files, reports and summaries
related to distribution system records, statistics and activities including GIS record updating.- Preparing and revising a variety of plans, drawings and maps relating to the distribution system.
- Collects information such as permits and declarations, releases for construction and monitors
- such as: routing work; responding to power quality complaints and aerial trespass problems;
- informing customers of planned interruptions; processing and monitoring work orders related to
- maintenance of plant, lines and poles; coordinating work with Line Department; providing and
- receiving information related to requirements for rights-of-way; and processing and maintaining
- records for flat rate accounts.
- May be required to assist Distribution Design staff with billing and account information and
job.
Qualifications:
***- High school graduation with Physics 11, Math 12 and English 1- Two (2) years of previous experience in a related Distribution or Customer Service job and one
(1) year of demonstrated working knowledge of BC Hydro's distribution system, service
- connection process and electrical code.
- Completion of BC Hydro Express Connect training program (including completion of Electrical
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