- Field inquiries from both internal and external customers pertaining to the service delivery of your assigned programs
- Investigate, action, and develop recommendations on service complaints related to your assigned programs
- Conduct virtual and onsite visits to external service providers of clinical services to review WorkSafeBC funded services being provided for injured workers and to confirm contractual compliance; this may include interviews with injured workers to discuss their experience with the service
- Assess relevant information regarding services and prepare reports on findings including outcome measures, compliance with expected standards, areas that require improvement, and major deficiencies and recommendations on improvements required or service provider status
- Is this a good fit for you?
- Work as a resource and expert on your assigned programs to both internal and external stakeholders, answering a variety of questions and assisting with concerns
- Work collaboratively in team settings (in person and virtually) with a solution-focused mindset
- Apply clinical knowledge on evidence-based practice for quality assurance on assigned program services
- Develop and present educational sessions for external service providers and internal WorkSafeBC staff, both in group and individual settings
- Maintain the currency of your professional skills by appropriate continuing education, such as accessing professional journals and attendance at lectures, conferences, courses, and professional meetings
- Travel to locations in BC and stay overnight as required
- A master's degree in physiotherapy and current registration with the College of Physical Therapists of British Columbia, or a master's degree in occupational therapy and current registration with the College of Occupational Therapists of British Columbia, and a minimum of three years of healthcare industry experience, of which two years is recent experience as a practicing physiotherapist or occupational therapist, or
- A bachelor's degree in kinesiology and current membership with the BC Association of Kinesiologists, and a minimum of six years of healthcare industry experience, of which two years is recent experience as a practicing kinesiologist
- A valid BC drivers' license
- Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
- Confirm you're legally entitled to work in Canada
- Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
- 3 weeks of vacation in your first year, with regular increases based on years of service
- Extensive health care and dental benefits
- Optional leave and earned-time-off arrangements
- Development opportunities (tuition reimbursement, leadership development, and more)
- Reimbursement towards two annual professional memberships (e.g., College and association)
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Quality Assurance Supervisor - Richmond, Canada - WorkSafeBC
Description
WorkSafeBC
Quality Assurance Supervisor - Physiotherapist, Occupational Therapist, or Kinesiologist
Reference: 038623
Duration: Permanent, Full Time
Location: 6951 Westminster Hwy, Richmond BC
Salary: $ $54.41/hourly; $98,687 – $102,570/annually
Are you a physiotherapist, occupational therapist, or kinesiologist with experience in rehabilitation program development and evaluation? We're looking for a Quality Assurance Supervisor to join our team to review external service provider programs that help provide quality service and support for injured workers. You'll connect with clinical service providers throughout the province and prepare reports on your findings, participate on committees to relay recommendations on external providers, and work as a clinical resource.
This Quality Assurance Supervisor position is a temporary assignment of approximately one year – a great opportunity to try a new role, move on after your assignment, or explore avenues to stay.
How you'll make a difference: You'll ensure we offer effective and evidence-based access to programs and services to help people recover when they've been injured at work.
Where you'll work
WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.
In this role, you'll have opportunities to work from home along with scheduled days in our Richmond office.
What you'll do
We're looking for someone who can:
Your background and experience
Important to know
Before we can finalize any offer of employment, you must:
WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.
Who are we?
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover who we are.
Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:
Learn more: Find out what we offer.
Want to apply?
Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.
