Bilingual Dealer Support Representative - Montréal, Canada - AutoTrader

AutoTrader

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Key Responsibilities:

Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products
Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or 'workaround' to the reporting party
Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products
Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products
Effectively escalate and communicate systemic issues when needed to ensure internal/external 'Service Level Agreements' are delivered as committed

Qualification:
- +2 years of experience in a customer service environment.

College diploma or BA in relevant field, or an equivalent combination of experience and training
Exceptional communication skills (oral and written)
Finance and/or automotive experience is an asset.
Ability to prioritize workload according to demands, and demonstrated ability to multitask
Demonstrated ability to problemsolve with critical and analytical thinking
Excellent decision making, followup, and organizational skills
Proficiency in a windows environment.
Competent in the use of MS Word, Excel, and Outlook
Language: English and French required
Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.

Ce que vous y gagnez...
Nous comprenons qu'il y a une vie au travail et une vie en dehors du travail. Voici quelques avantages dont nous bénéficions tous et qui nous aident à être à notre mieux dans notre créativité.

Forme et bien-être

Nous offrons des réductions dans des salles de sport nationales, des salles de sport sur place (lorsque nous sommes au bureau), un programme d'aide aux employés et aux familles, ainsi qu'un programme de bienêtre virtuel.

Avantages dès le premier jour

Réductions dans les salles de gym
Gymnases locaux gratuits au bureau
Programme d'aide aux employés et aux familles

- Événements hebdomadaires de bien-être virtuel

En plus de la formation interne, nous offrons une allocation annuelle de 1 500 $ pour vous permettre de développer vos compétences
Conférences et budget de formation
Programmes réguliers de formation interne

Planification financière