Customer Success Specialist - Remote
1 month ago

Job summary:
The Customer Success Specialist is responsible for key contributions to Moz's self-serve customers to ensure customer satisfaction , reduced churn and increased growth.- Support & Technical Triage
,- Queue Management: Manage a continuous stream of incoming support tickets(email and chat). Promptly address requests strictly related to product functionality billing and technical troubleshooting.
Incident Handling : Represent customer impact during technical escalations system outages and bugs serving as the bridge between the user and the Engineering team to prioritize fixes.
Job description
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