Customer Success Specialist - Remote

Only for registered members Remote, Canada

1 month ago

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Job summary:

The Customer Success Specialist is responsible for key contributions to Moz's self-serve customers to ensure customer satisfaction , reduced churn and increased growth.

  • Support & Technical Triage

,
  • Queue Management: Manage a continuous stream of incoming support tickets(email and chat). Promptly address requests strictly related to product functionality billing and technical troubleshooting.
,

Incident Handling : Represent customer impact during technical escalations system outages and bugs serving as the bridge between the user and the Engineering team to prioritize fixes.


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