Contact Centre Representative - Toronto, Canada - CIBC

CIBC
CIBC
Verified Company
Toronto, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit


Job Description:

What You'll Be Doing

  • At CIBC we enable the work environment most optimal for you to thrive in your role. _
  • Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview._
How You'll Succeed

Client Servicing

  • Make outgoing calls to connect with clients in terms of the internet lead enquiry for preapproval mortgages, while managing incoming calls to answer their query and questions. Provide a positive client experience by finding opportunities to match solutions/products to individual customer's needs with Mortgage and Secured/unsecured Personal Lines of Credit. Upsell refinance and obtain signed commitment and as required, sell client on the benefits and answer specific questions
Problem Solving - Listen, ask questions, and put yourself in the client's shoes.

Act like an owner by taking accountability for client issues, and know when to lean on others to find the right solutions.

Take any difficult client scenario and turn it into a positive client experience by finding opportunities to match solutions/products to individual customer's needs.

Product Knowledge - Understand CIBC mortgage products and use your knowledge to connect clients with the right product. Explain clients about mortgage conditions and documents required. Maintain knowledge of new products, policies, procedures, external trends and developments with issues pertaining to mortgages (i.e. Competitors' actions and legislation changes) in order to meet client needs.


Collaborate - Recommend changes to business processes if identified any room of improvement to enhance operational efficiency and effectiveness and work along with their peers and buddies to handle any client inquiries on their behalf to ensure expected SLAs are met in a timely manner.

Who You Are

You can demonstrate experience in mortgages to be able to offer options based on different client situations. It's an asset to have Mortgage underwriting experience.

You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development


What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E1

Employment Type

Regular

Weekly Hours

37.5

Skills
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