Billing Specialist - Guelph, Canada - Clean Cut Energy

Description

About us

We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Billing Specialist to provide excellent service to our customers and undertake accounts receivables activities within our billing department.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company.

Strong skills in customer service, problem solving, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success.

Must be experienced working in high volume fast paced high volume environments.

Full time and part time options are available hours/wk)

Working Hours: 8:30 am - 5:00 pm Monday to Friday

Compensation:
$29/hr starting salary plus annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period for full time workers.


You have:

• Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
• 3+ years of relevant experience

- strong computer (MS Office and Google) and database skills, specifically with spreadsheets
- strong communication and customer service skills
- conflict resolutions skills
- experience working in fast paced high volume environments
- ability to interpret and follow corporate policy and procedures
- experienced with Accounts Receivable (billing / finance)
- experienced or knowledgeable in arrears management / collections
- very high attention to detail with a focus on accuracy with large volumes of information
- strong ability to work with numbers
- strong problem-solving skills with the ability to investigate and resolve issues
- highly organized
- very strong time management and prioritization skills with many tasks and fluctuating workload levels
- demonstrated experience working independently and dependably
- friendly, helpful and patient
- a professional customer service telephone manner
- work well independently as well as in a team
- self-motivated and takes ownership of work
- clean criminal record supported by Criminal Record Check


Responsibilities include:
- implement CCE Customer Complaints Policies & Procedures
- addressing high bill inquiries through assessment of utility usage and billing rates
- identifying billing errors and requesting bill correction from management
- maintain accurate database of client files including information regarding contact, payments and communication
- opening and closing customer accounts
- identifying and documenting account issues for resolution
- maintain an ongoing up to date status of onboarding activities for new buildings
- ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)
- ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)
- consistently, communicate and enforce Arrears Management Policies with customers
- implement Tenant Arrears Policy which include tenant account closures, balance transfers to owners, risk of eviction notices
- issuing arrears notices to customers
- draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
- oversee tracking and compliance with signed Arrears Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
- draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor
- liaise with solicitors regarding Notice of Lien and / or Registered Liens
- responding to Property Management Inquiries with arrears status updates
- draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures
- coordinate utility disconnection activities with Electrician
- coordination with contractor (i.e., plumber) to undertake install and repair work
- scheduling meter installation or wire repair appointments for technical staff
- generating Work Requests (meter or wire repairs) for technical staff
- generate meter reading requests for technical staff
- assisting with the development and updating of operational policies and procedures
- review and contribute to Conditions of Service updates annually
- preparation of letters and summaries
- work in accordance will all CCE company policies and procedures
- attend team meetings and regular touch-in calls
- general office duties as assigned


Job Types:
Full-time, Part-time, Permanent


Salary:
From $29.00 per hour


Expected hours:
per week


Benefits:

• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Day s