Service Desk Analyst - Calgary
10 hours ago
Job description
Location:
Calgary, Alberta, On-site
Language:
Bilingual, strong written and spoken English and French required
Duration:
Full-time contract, 37.5 hours per week
Background Check Requirement:
Secret security clearance required
About the Opportunity
We are partnering with a respected public sector institution seeking a Service Desk Analyst to support their Calgary office.
In this role, you will be the first point of contact for employees, helping ensure seamless technology operations that enable critical national work.
You will join a collaborative IT team under the guidance of the Senior Manager, Service Desk, providing hands-on support and troubleshooting across the organization.
What's in it for You
This is an opportunity to build your technical expertise within a high-performing, mission-driven environment. You will gain exposure to enterprise-level systems while working in a culture that values collaboration, accountability, and service excellence.
If you thrive in a people-first workplace where your customer service mindset is just as important as your technical skills, this role offers meaningful experience and professional growth.
Your ResponsibilitiesYou'll provide first-level investigation and diagnosis for hardware and software issues, identifying effective solutions.
In this role, you'll log and document all user interactions in the call management system with accuracy and detail.
You'll install, move, and configure desktops, laptops, and peripherals, ensuring smooth onboarding and transitions.
You'll deliver deskside support when issues cannot be resolved remotely or by phone.
You'll contribute to building and maintaining a knowledge base to strengthen team efficiency and service quality.
You'll deliver exceptional customer service, meeting established service levels and supporting employees at all levels of the organization.
Skills and Qualifications
1+ year of recent experience in an IT service desk or operational support environment.
3+ years of demonstrated customer service experience.
University degree or college diploma in Information Technology.
Strong troubleshooting skills across desktop, laptop, and peripheral technologies.
Excellent written and verbal communication skills in both English and French.
Proven ability to interact professionally with stakeholders at various levels of an organization.
Why Partner with Altis
If you've never worked with a staffing agency before, we make it easy.
We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team.
When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are.
Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager.
And rest assured, all our services are free of cost for candidates.Similar jobs
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