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    Customer Experience Manager- Full Time - Nanaimo, BC, Canada - The Michael's Companies

    The Michael's Companies
    The Michael's Companies Nanaimo, BC, Canada

    1 week ago

    Default job background
    Full time
    Description
    Customer Experience Manager Part Time Evenings and Weekends-2 page is loaded Customer Experience Manager Part Time Evenings and Weekends-2

    Apply locations Nanaimo-6677 Mary Ellen Dr time type Part time posted on Posted 11 Days Ago job requisition id R Store - VANCOUVER ISLAND-NANAIMO, BCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.

    Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
    Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
    Manage and execute shrink and safety programs
    Assist with cash reconciliation and bank deposits
    Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
    Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; projects a positive image; Acknowledge customers, help locate the product and provide solutions
    Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
    Manage and execute the shrink and safety programs
    Cross train in Custom Framing selling and production
    In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
    Retail management experience preferred

    If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

    ~ all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

    Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
    Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world
    For 50 years, Michaels has been the best place for all things creative.

    We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

    At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

    From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

    As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.

    Founded in 1973 and headquartered in Irving, Texas, our more than 40,000 full-time and part-time Team Members live by these values:

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