Vp of Operations - Stoney Creek, Canada - Ackroo Canada Inc.

Ackroo Canada Inc.

Verified Company

Stoney Creek, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry.

We provide innovative marketing, financial and operational solutions to help Automotive, Hospitality, Petroleum, and Retail merchants of all sizes attract, retain, and grow their customers and their revenues with greater ease, speed and insights.

Founded in 2012, our organization continues to experience phenomenal growth and thrives on an entrepreneurial spirit, passion, and top-tier talent.

Come join the 'Kroo

What We Offer:

Competitive Compensation Package
3 Weeks Vacation + 6 flexible days
Enriching Culture
Career Growth Opportunities
Training and Development
Hybrid work environment

The Opportunity:

We are seeking an innovative VP of Operations for a permanent full-time position at our Hamilton office.

Reporting to the CFO/COO, you will be responsible for streamlining business operations and collaborating with the senior leadership team to lead and support cross functional projects.

The VP of Operations is responsible for monitoring key department performance to ensure high quality operations and managing the key relationships with vendors, clients, and employees.

Key Responsibilities:

Identify operational gaps and develop strategies and solutions to resolve gaps
Define and implement Standard Operating Procedures (SOPs), policies, and controls as they relate to the overall business operations
Establish and monitor KPIs for the operations department
Oversee daily activities of operations to ensure they align with core business objectives as well as maintain strong internal controls
Optimize tools and systems used across the business (Salesforce, Netsuite, Zendesk, etc)
Collaborate with other departments as necessary to ensure smooth operations and growth of the company
Analyze and interpret data and metrics to make informed decisions
Maintain relations and ensure that vendors are high quality, priced effectively, and deliver efficiently, and implement proactive plans to manage any vendor issues
Recruit, train, and develop high performing operational teams that consistently achieve predetermined KPIs

Required Skills/Qualifications:

Bachelor's degree in Business Administration or related area or equivalent
10+ years of operations experience in a smalltomedium sized business with an entrepreneurial and highgrowth environment
Previous experience analyzing and implementing systems
Excellent organizational, communication, and leadership skills
Proven track record in analyzing data and hitting performance metrics
Exceptional time management and problemsolving skills, and capable of overseeing a large number of programs and projects that thrive in a complex environment, often with competing priorities
Strong competence with MS Office, CRM software, and ERP software

Experience with any of the following would be considered an asset:

Previous operations experience in SaaS industry
Previous experience working in software, merchant services, payment services, gift card, loyalty, automotive, petroleum, retail and/or hospitality industry position
Experience working at a startup company with an entrepreneurial environment
Marketing services and technology background

Languages:

English (mandatory)
Bilingual French/English (preferred but not required)

Compensation:

Base $140,0000
Quarterly paid performancebased bonuses
Employerpaid health and dental benefits
Stock Options

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply.

If you need accommodations during the recruitment process, please advise our Talent Acquisition team.