Vp, Client Services - Montréal, Canada - MSC - Mediterranean Shipping Company

MSC - Mediterranean Shipping Company

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

MSC is a world leader in global container shipping.

MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Job Description:

The primary role of the Vice-President, Client Services, will be to define and execute high-level strategy of client services operations, activities, the continued company transformation, and the customer experience related for all MSC Canada, in accordance with both local and Geneva business objectives.

ln direct support of MSC Canada's strategic growth plans, the incumbent sets the long-term vision as well as leading the Client Services sub-units that run day-to-day including Import/Export Service and Documentation, Bookings, and Client Service Process and Compliance.

They will also have experience in a similar position in a fast-paced company, with a demonstrated ability to manage priorities, be highly innovative and an efficient strategic problem solver.

The VP, Client Services, is part of the Executive Management team and will be closely involved with our Commercial and Operational functions.

Key Accountabilities

Creates, defines, and spearheads our Client Services strategic approach and the customer experience longterm vision for MSC Canada nationally.
Acts as a key commercial leader within the Commercial Lead Team, playing a pivotal role with large customers in articulating, improving, and refining the optimal customer experience.
Evaluates and solidifies the talent, cultural change management and development of his leaders within the group.

- ls responsible for all aspects of service delivery for both import and export cargo movement.

Oversees and enhances key targets including import/export turn times, response times, and best in class customer service and full engagement with our customers.
Ensures compliance with transportation legislation and customs regulations impacting service in all jurisdictions.
Supports requirements for RFP process and vendor negotiations where applicable, to optimize cost and service levels.
Performs all related tasks as required and requested by management to meet business and service needs.

Qualifications:

Minimum 10 years of management and customer services experience in logistics and supply chain and/or a similarly complex environment/sector.
Outstanding oral and written communication and interpersonal skills with the ability to strongly influence and direct others at all levels in both official languages.
Strong Commercial and Entrepreneurial mindset.
Ability to create presence and be viewed as a leader who can shape future thinking.
Experience working effectively with global, local, and remote teams.
A positive change agent; Ability to handle multiple and competing priorities in a fastpaced environment.
A team player, able to work collaboratively across operational and functional teams.
Ability to successfully recommend, manage and deliver projects.
Ability to be hands on if needed, but also able to coach, support and delegate.
Available to work on site, 5 days/week.
Minimum Bachelor's degree from a recognized institution, Master's degree preferred.

Additional Information

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

Flexible health and dental benefits coverage (for all permanent full-time roles).
RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
Tailored training program opportunities for employee development.
Employee mentorship, leadership, and assistance opportunities.
Employee referral incentive program.
Community Involvement.
Gym facility.
Health & Wellness Program.