Reporting & Analytics Specialist - Winnipeg, Canada - Manitoba Hydro

Manitoba Hydro
Manitoba Hydro
Verified Company
Winnipeg, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

REPORTING & ANALYTICS SPECIALIST

Winnipeg, MB

_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_

_ Great Benefits_

  • Competitive salary and benefits package.
  • Definedbenefit pension plan.
  • Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

- and community.
  • Flextime and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on
nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.


Under the direction of the Reporting & Analytics Lead, will be responsible for data reporting across the Customer Care Division.

This
includes defining the data requirements, extracting, and analysing data, and creating dashboards to identify trends and cause and
effect relationships to enable business decisions. Will maintain expert knowledge of Manitoba Hydro's reporting and database
systems (for example Microsoft platforms such as PowerBI and Power Automate). Will be responsible for supporting the Customer
Care Division in achieving Service Levels (SL) targets and other Key Performance Indicators (KPIs) by identifying the insights
gained from the creation of dashboards and data visualizations. Will be responsible for designing and implementing robotic process
automation (RPA) to achieve process efficiency, reduce employee effort, and improve the customer experience.


_ Responsibilities:
_

  • Develop and maintain reports, dashboards, and other analytical tools to support business decisionmaking, with an emphasis
on automation, using data and reporting tools like PowerBI, Power Automate and other Microsoft tools.

  • Analyse data to identify trends, patterns, and provide insights to divisional stakeholders that inform business strategy process
improvements.

  • Develop and maintain performance scorecards (individual, departmental and divisional) to assist with coaching and
performance management to achieve Service Level (SL) and Key Performance Indicator (KPI) targets.

  • Collaborate with crossfunctional teams to gather and synthesize data from various sources and systems including customer
information systems (e.g. Banner), contact handling technology (e.g. Genesys), and other enterprise systems (e.g. SAP).

  • Develop and implement data quality and governance practices to ensure accuracy and consistency of data sources and uses.
  • Design, implement, measure, and maintain robotic process automation (RPA) for Customer Care business processes to
- enhance customer experience and improve performance outcomes.
  • Assess Customer Care business processes for suitability for automation and follow Enterprise prioritization criteria
- frameworks to select and implement opportunities.
  • Ensure that the automation solutions function as intended and meet the defined requirements by conducting functional testing
- and performance testing to validate the automation's accuracy, reliability, and efficiency.
  • Works closely with the Reporting & Analytics team and other Operational Excellence teams to promote and support
- operational outcomes for Customer Care Division.
  • Participate in the evaluation of complex business processes, identify painpoints and opportunities for improvement, and make
- recommendations for process improvements and process automation.
  • Communicate findings and recommendations to stakeholders in a clear and concise manner.
  • Stay up to date with industry trends, best practices and emerging technologies in process automation, data analytics and
reporting through self-directed learning and industry research.


_ Qualifications:
_
MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY


Reference Code:

CO

  • Completion of a fouryear university degree in Business, Mathematics, Statistics or relevant discipline from an institute of
recognized standing, plus one year of related experience.
OR

  • Completion of a twoyear diploma in a relevant discipline (e.g. Business, Mathematics, Statistics, Data Science, Machine
Learning) from an institute of recognized standing, plus three years of directly related experience.

  • Must have advance knowledge of Microsoft Office software, including PowerBI and Power Automate.
Must be proficient in data

analysis and tools such as Structured Query Language (SQL), Excel, and Tableau

  • Must have knowledge and experience with data modelling and visualization, data warehousing and data integration
processes.

  • Demonstrated analytical and problemsolving skills with the ability to understand complex systems and processes, identify
opportunities for process improvement, develop and analyse alternative courses of actio
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