Ar Early Cure Collector - Woodbridge, Canada - 407 ETR

407 ETR

Verified Company

Woodbridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary**:

As a key member of our Accounts Receivable - Early Cure Collections Department, you will be responsible to answer all customer inquiries.

As a result of the outbound early dunning collection campaign, negotiating repayment arrangements on delinquent accounts while maintaining the professional and ethical reputation of the company.

We are currently looking to add energetic ambitious and motivated individuals with experience in collections. This position reports to the Team Manager, Personal and Business Early Cure Collections.

Duties and Responsibilities**:

Answer inbound customer calls, provide account balance details and collect payments in order to resolve customer accounts in arrears on the first call.
Responsible for resolving customer service escalations and ensuring customer satisfaction is achieved.
Communicate with debtors to negotiate timely repayment, attempt to bring resolution to unpaid accounts
Provide thorough, efficient, and accurate documentation on all related activities to organizational guidelines.
Educate our customers on our practices & procedures and selfservice options to avoid future collection activity.
Customer service focused.
Focus on improving first call resolution results via customer satisfaction survey & employee satisfaction survey.
Communicate effectively and possess excellent time management skills.
Meet all Key Performance Indicators.
Review team financial adjustments and ensure corporate policy is adhered to.
Provide feedback and recommendations to management to implement processes improvements.
Liaise with Financial Institutions regarding overpayments on customer accounts.
Perform other duties as assigned by management.

Qualifications:

Minimum 12 years of previous collections / call center and/or highvolume sales experience.
Business or vocational knowledge learned through Community College 1 Year Program.
Demonstrate assertive/effective negotiation skills that bring in positive results for the company.
Must demonstrate superior communication/telephone skills.
Strong customer service, organization and communication (written and verbal) skills.
Strong decisionmaking abilities, solid judgment and interpersonal skills for conflict resolution.
Ability to multitask in a fastpaced environment, meticulous attention to detail, work under pressure in a structured environment, tight deadlines, repetitive tasks anticipate delays communicate results.
Must be flexible to work in a shift environment during the hours of operation, which are Monday to Friday 8:30 a.m. to 5:00 p.m. (which can change due to business needs).
Ability to interact with colleagues in a teamoriented environment and work independently.
Maintain confidentiality.
Proficient with Microsoft Office (Excel, Word, Outlook), Windows.
Must be selfmotivated.
Knowledge of internal systems an asset (People Soft, Bill view, I-View, Maestro).
Displays Team Charter attributes.

Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type:
Contract