Service Coordinator 988 and Here 24/7 - Guelph, Canada - Canadian Mental Health Association

Canadian Mental Health Association

Verified Company

Guelph, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Closes:
November 29, 2023 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise

Why Join our Team:

Competitive Compensation and Benefits:
Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff.

We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada's largest and most respected defined benefit plans.

Career Development Opportunities:
Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.

Values that include:
Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.

Commitment to Health and Safety:

We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.

We are recruiting for a
SERVICE COORDINATOR,9-8-8 and Here 24/7
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Contract part-time position until July 31, 2024 (with possibility of extension). The Service Coordinator, 9-8-8 and HERE 24/7 works one scheduled 6-hour shift per week,
Mondays 1am to 7am, and must be available to pick up to a maximum of 18 total hours per week (determined by service coverage needs) based at 80 Waterloo Ave, Guelph.
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Contract full-time position until July 31, hours per week

Thursday to Saturday 7pm to 7am plus one (1) additional shift per month) based at 80 Waterloo Ave, Guelph.

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All above opportunities are currently a hybrid model. Presently all shifts worked during the hours of 7am to 12am are on-site and weekends and overnight shifts are worked remotely. We do anticipate shifting to fully on site model and the ability to work a hybrid schedule is based upon service needs and the Agency retains the right to amend or change schedules, including hybrid work arrangements.

In a step toward prioritizing mental health support, Canada is launching its nationwide crisis hotline, 9-8-8, on November 30, 2023.

This will provide a free texting or calling service for Canadians struggling with mental health challenges.

The 9-8-8 Crisis Coordinator will respond, assess and intervene to effectively support individuals experiencing crisis in Waterloo Wellington (and Nationwide as needed).

Reporting to the Team Lead, 9-8-8, this position will primarily respond to individuals in crisis who are calling and texting the national 9-8-8 suicide helpline and may be experiencing symptoms of mental illness and addiction.

A secondary responsibility will include back-up coverage to the broader HERE 24/7 service area.

This entails providing "front door" services to our addictions and mental health system including intake, referral, crisis functions, as well as brief support to individuals who are waiting for ongoing service.

Service Coordinators are part of a large team serving Waterloo and Wellington that work within smaller geographically based hubs to respond to and meet local service needs.

Successful incumbents may need to go mobile as necessary based on the needs of the person and risk issues.

Qualifications:

Degree/diploma in psychology, social work, or relevant health or social science field
Three or more years of related experience
Welldeveloped intake, referral, crisis assessment, intervention and brief support skills
Ability to work well under pressure in a team environment and also independently
Knowledge of a broad range of mental health, addiction and concurrent issues
Knowledge of our system's mental health and addiction supports and resources
Demonstrated understanding of multicultural communities and values diversity
Appreciation and demonstration of ameliorating systemic racism within social services.
Good organizational, communication, interpersonal and problemsolving skills
Ability to work collaboratively in a busy interdisciplinary setting and with formal and informal community resources
Welldeveloped knowledge base of the various service systems within the catchment area
Demonstrated belief in the values and philosophy of CMHA WW
Demonstrated sound clinical and practical judgement
The ability to work a rotating schedule
A valid driver's license, vehicle an