Advisor - Brampton, Canada - Brennan's Dixie Chrysler

Brennan's Dixie Chrysler

Verified Company

Brampton, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dixie Chrysler is looking for an experienced
Service Advisor to join our family owned Brampton dealership that has been in business for over 40 years.

In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,. Communication with the customer throughout their repair or maintenance process, ensuring the highest level of customer satisfaction.

Responsibilities

Scheduling service appointments
Opening work orders and describing clearly and accurately the specific customer problems and needs
Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
Keeping customers informed of the repair progress and communicating the need for additional work when needed
Explaining warranty policies and factoryrecommended maintenance schedules to customers
Staying up to date on technical and performance information on all vehicles serviced by the dealership
Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
Handling customer inquiries and complaints in a timely and effective manner

Qualifications

Minimum 1 year related customer service experience
Post-Secondary diploma or equivalent related experience
Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
Basic mechanical and automotive product knowledge
Ability to communicate technical information in a manner that customers understand
Excellent computer skills. Knowledge of related inhouse dealership computer systems an asset
Highly effective listening, communication and customer service skills
Thrives in a fast paced environment, working well under pressure
Excellent organization and multitasking abilities. Detail oriented
Team player but also able to work independently
G class driver's license with a clean driver's abstract report

_ What we offer_

Competitive pay plan including an hourly rate and monthly bonus.
Medical/Dental Benefits
A friendly family work environment
Dixie Chrysler is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._